Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Holly Macintyre

Kingston,ON

Summary

Proven in enhancing inventory accuracy and customer satisfaction at Walmart, I excel in stocking and replenishing while fostering strong customer relationships. Leveraged equipment operation skills and a results-driven approach to streamline processes, achieving significant improvements in stock management and safety compliance.

Overview

22
22
years of professional experience

Work History

Stocker

Walmart
07.2013 - 08.2024
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Alternated goods in inventory by observing first-in and first-out approach.
  • Stocked designated items on shelves, end caps and displays.
  • Stocked shelves to match planogram images and instructions.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.

Phone Repair Technician

StarTek
06.2007 - 09.2012
  • Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
  • Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
  • Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
  • Conducted thorough quality control checks after each repair to guarantee optimal performance of devices.

Assistant Manager

Regal Greetings and Gifts
09.2006 - 01.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Grade 12 -

Frontenac Secondary School
Kingston, ON

Health Care Aide -

St Lawrence College
Kingston, ON

Skills

Safety processes and procedures

Languages

English
Elementary

Timeline

Stocker

Walmart
07.2013 - 08.2024

Phone Repair Technician

StarTek
06.2007 - 09.2012

Assistant Manager

Regal Greetings and Gifts
09.2006 - 01.2008

Grade 12 -

Frontenac Secondary School

Health Care Aide -

St Lawrence College

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Holly Macintyre