Holly Macintyre
Kingston,ON
Summary
Proven in enhancing inventory accuracy and customer satisfaction at Walmart, I excel in stocking and replenishing while fostering strong customer relationships. Leveraged equipment operation skills and a results-driven approach to streamline processes, achieving significant improvements in stock management and safety compliance.
Overview
22
22
years of professional experience
Work History
Stocker
Walmart
Kingston, ON
07.2013 - 08.2024
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Alternated goods in inventory by observing first-in and first-out approach.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves to match planogram images and instructions.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Phone Repair Technician
StarTek
Kingston, ON
06.2007 - 09.2012
- Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
- Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
- Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
- Conducted thorough quality control checks after each repair to guarantee optimal performance of devices.
Assistant Manager
Regal Greetings and Gifts
Kingston, ON
09.2006 - 01.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Grade 12 -
Frontenac Secondary School
Kingston, ONHealth Care Aide -
St Lawrence College
Kingston, ONSkills
Safety processes and procedures
Equipment operation
Stocking and replenishing
Shelving of products
Cleaning procedures
Product and service sales
Customer relationships
Product picking
Light maintenance
Warehouse safety
Stocking
Languages
English
Elementary
Timeline
Stocker
Walmart
07.2013 - 08.2024
Phone Repair Technician
StarTek
06.2007 - 09.2012
Assistant Manager
Regal Greetings and Gifts
09.2006 - 01.2008
Grade 12 -
Frontenac Secondary School
Health Care Aide -
St Lawrence College