Holly Luengo
Walnut Creek
Summary
Accomplished Senior Mortgage Underwriter with significant background working with retail and wholesale customers, specializing in Agency, Jumbo, and Non-QM products. Proficient in reviewing extensive applications and supporting documentation. Demonstrates exceptional attention to detail and analytical thinking, ensuring compliance and maximizing client satisfaction. Maintains consistent pipelines and quick turnaround times with skilled handling of each customer's needs.
Overview
17
17
years of professional experience
Work History
Mortgage Underwriter
Flagstar Bank
06.2015 - 02.2023
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines, including complex scenarios and self-employed income analysis.
- Reviewed appraisals and title documents to verify accuracy and completeness.
- Collaborated with loan officers and processors to obtain additional information and resolve discrepancies.
- Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
- Verified integrity of applicants' information to minimize fraud.
- Maintained mortgage program compliance with federal agencies such as HUD, FNMA, and FHLMC as well as non-agency investors and products.
Closing / Post Closing Manager
Opes Advisors
09.2009 - 06.2015
- Supervised team of 15 loan funders and post-closing staff and motivated to maintain customer service and performance standards.
- Managed warehouse lines to ensure timely loan purchases by investors and sufficient funding capacity on a daily basis.
- Managed large project to obtain FNMA direct seller approval and implementation of ULDD electronic data delivery platform.
Correspondent Account Manager
Indymac Bank
09.2005 - 08.2008
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages.
- Prepared sales presentations for clients showing success and credibility of products.
- Liaised with sales, underwriting, and secondary marketing teams to develop solutions and accomplish shared objectives.
- Managed accounts to retain existing relationships and grow share of business.
- Top 10 producer in sales nationwide.
Education
No Degree - Business Administration
Utah Valley University
Orem, UTCertificate of Achievement - Nutrition Sciences
Diablo Valley College
Pleasant Hill, California2025
Skills
- Credit analysis
- Income verification
- Tax return analysis
- Attention to Detail
- Automated Underwriting System (AUS)
- Property Evaluation / Appraisal review
- Analytical and Critical Thinking
- Customer Service
- Written Communication
- Multitasking
Hobbies:
Yoga, hiking, cooking
Timeline
Mortgage Underwriter
Flagstar Bank
06.2015 - 02.2023
Closing / Post Closing Manager
Opes Advisors
09.2009 - 06.2015
Correspondent Account Manager
Indymac Bank
09.2005 - 08.2008
No Degree - Business Administration
Utah Valley University
Certificate of Achievement - Nutrition Sciences
Diablo Valley College
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