Holly Leblanc

Customer service coordinator

Moncton,NB

Summary

Dynamic leader with a proven track record at TJX Companies, enhancing customer satisfaction and team efficiency. Excelled in problem-solving and team leadership, fostering inter-department collaboration and implementing effective complaint resolution strategies. Achieved notable improvements in service quality and employee morale through innovative coaching and mentoring.

Overview

years of professional experience

Work History

Customer Service Supervisor

TJX Companies

08.2021 - Current

Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Coached employees through day-to-day work and complex problems.
Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Administrative Assistant

Lounsbury Furniture

11.2003 - 08.2021

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Graduated - Basic Education

Moncton High , Moncton, NB

06.1991

Skills

Problem-solving
Time management
Customer service
Multitasking and organization
Team building and leadership
Decision-making
Training and mentoring
Customer relations
Team leadership
New hire training

Employee scheduling
Complaint handling
Performance evaluation
Inter-department collaboration
Issue resolution
Complaint resolution
Employee supervision
Coaching and mentoring
Staff training
Documentation and recordkeeping

Languages

English

Native or Bilingual

French

Limited Working

Timeline

Customer Service Supervisor - TJX Companies

08.2021 - Current

Administrative Assistant - Lounsbury Furniture