Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Holly Kelly

Ajax,ON

Summary

Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Sherwin-Williams Paint Store
04.2012 - 01.2023
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.

Supervisor

Home Depot
03.2004 - 03.2012
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.

Education

Legal Administrative Assistance

Toronto School of Business
Pickering ON

Skills

  • Department Oversight
  • Loss Prevention
  • Customer Relations
  • Operations Oversight
  • Business Development
  • Store Organization
  • Stock management
  • Attention to Detail

Languages

English
Full Professional

Certification

First Aid

Fork Lift

Timeline

Assistant Store Manager

Sherwin-Williams Paint Store
04.2012 - 01.2023

Supervisor

Home Depot
03.2004 - 03.2012

Legal Administrative Assistance

Toronto School of Business

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Holly Kelly