Kevin Ings
Summary
Seasoned retail management professional with demonstrated history of success in boosting team productivity and operational efficiency. Manage and encourage staff to achieve continuous improvements and maximize customer service standards. Proven leader with analytical approach to tackling day-to-day and complex challenges. Physically fit Security Officer skilled at defending clients and assets. Possesses excellent self-control and level head in difficult situations. Manages security risks with ease and uses sound judgment to quickly resolve problematic situations. Vigilant security professional experienced in working independently to uphold tight security for many facilities. Proficient in detecting and investigating violations, working with law enforcement agencies and rendering aid to distressed individuals. Fluent in english with a high level of understanding of english language. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sherkston Shores Security
Sun Communities
06.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Performed writing infractions/tickets to individuals who has broken park rules.
- Performed arrests to those who break the law while on the property.
Front End Supervisor
Sobeys
07.2018 - Current
- Monitored cash drawers in nine checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Maintained transaction security by verifying payment cards against identification.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed customer service duties by greeting over 300 customers daily and informing customers about products.
Security Guard
GardaWorld Security
12.2022 - 06.2023
- Took on multiple "Patient Watch" shifts at West Lincoln Memorial Hospital. This entailed: watching over patients who have challenged and/or threatened others.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored a Sheridan College function, checking identifications and enforcing orderly conduct among attendees.
- Worked Main Gate Security at National Steel Car, my job being the responsibility of patrolling the company grounds, and filing incident reports if one occurred.
Porter
Andrew Peller Limited
05.2022 - 09.2022
- Performed cleaning and maintenance duties as directed.
- Cleaned and organized building areas as required.
- Completed sweeping, mopping and window-cleaning.
- Communicated with coworkers and managers about completed duties.
- Adhered to company safety regulations and OSHA requirements.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Demonstrated commitment through impeccable attendance and quality performance.
Certified Crew Trainer
McDonald's
03.2016 - 07.2018
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety and customer service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Diploma - Police Foundations
Niagara College
Welland, ON04.2023
High School Diploma -
Beamsville District Secondary School
Beamsville, ON06.2020
Skills
- Scheduling and Time-Tracking
- Front-End Support
- Delegation and Supervision
- Opening and Closing Procedures
- Effective Working Relationships
- Investigating Problems
- Motivational Leadership
- Call Center Customer Service
- Corrective Actions
- Administrative Documentation
- Departmental Procedures
- Records Organization
- Conflict Resolution Techniques
- Safety and Security
- Criminal Law Knowledge
- Conflict De-Escalation
- Foot and Vehicle Patrol
- Medical Emergency Response
- Investigative Skills
- First Aid and CPR Certified
Certification
- Licensed Security Guard
- First-Aid License (St. Johns Ambulance)
- Smart Serve Training
- O.A.C.P. Certification
Additional Information
References ~
- Rob McDONALD - Current Employer from Sherkston Shores ~ (647)530-3358
- Connie WOLF - Current Employer from Sobeys ~ (905)984-9539
- Dave BOERSEMA - Neighbor ~ (905)328-0310 ~ boersema.dave@gmail.com
- Thomas KARNAS - Family Friend ~ (416)402-6009 ~ tomkarnas@hotmail.com
- Devin TRAVIS - Store Manager at Sobeys ~ (905)536-7519
- Trevor BLAND - Hamilton Police Officer ~ (289)755-5177
- Jim MOODY - College Professor ~ (905)329-3214
- Jeff SKELTON - College Professor ~ (905)641-8475
Volunteer Work
Beamsville District Secondary School ~ 2017 to 2020 ~ Assisted with sporting events by: coaching, setting up the fields/courts, waterboy for the players.
Timeline
Sherkston Shores Security
Sun Communities
06.2023 - Current
Security Guard
GardaWorld Security
12.2022 - 06.2023
Porter
Andrew Peller Limited
05.2022 - 09.2022
Front End Supervisor
Sobeys
07.2018 - Current
Certified Crew Trainer
McDonald's
03.2016 - 07.2018
Diploma - Police Foundations
Niagara College
High School Diploma -
Beamsville District Secondary School
- Licensed Security Guard
- First-Aid License (St. Johns Ambulance)
- Smart Serve Training
- O.A.C.P. Certification
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