Holly Hemminger
Stony Plain
Summary
Versatile and results-driven professional with a strong foundation in project support, problem-solving, and collaborative teamwork. Offers hands-on experience in construction, maintenance, and repair, backed by a proactive mindset and a commitment to quality outcomes. Recognized for adaptability, reliability, and the ability to thrive in fast-paced, physically demanding environments. Brings a fresh perspective and a consistent track record of meeting project goals with efficiency and attention to detail.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Experience Supervisor
City of Spruce Grove
10.2017 - Current
- Represented the City and the Recreation & Culture Department professionally, aligning leadership with strategic and corporate plans, values, and key priorities (e.g. EDI, Truth and Reconciliation, Safety, Risk Management).
- Provided strategic leadership to enhance departmental programs, services, and customer experience initiatives.
- Collaborated cross-departmentally to align service delivery with corporate goals, including IS, Communications, OHS, and Risk Management.
- Led development and implementation of equitable facility allocation, cost recovery strategies, and customer-centric service policies.
- Acted as liaison between internal stakeholders and frontline teams to address service delivery gaps and policy conflicts.
- Oversaw contracts and agreements relevant to customer service operations, ensuring compliance and updates as needed.
- Managed scheduling and staffing to meet operational needs while ensuring compliance with employment standards.
- Conducted performance reviews, regular team meetings, and mentorship to maintain consistent communication and team cohesion.
- Supported training in customer service, safety procedures, corporate policies, and financial processes.
- Responded to and resolved complex customer concerns and complaints with professionalism and empathy, escalating when appropriate.
- Equipped frontline staff with tools, resources, and up-to-date information on city programs, services, events, and policies.
- Built strong relationships with tenants, user groups, and community members to foster engagement and positive experiences.
- Supported creation and implementation of marketing and communications materials, including signage and digital content.
- Coordinated customer service support for events, programs, and facility rentals in collaboration with other city departments.
- Ensured data, files, and administrative records were handled per legislative and corporate standards (e.g. FOIP compliance).
- Coordinated third-party access to facilities and liaised with external agencies operating within municipal spaces.
- Promoted a culture of safety and compliance within the team, aligning with OHS standards and corporate policies.
- Developed and reviewed Emergency Response Plans in coordination with Facility Operations staff.
- Trained staff and volunteers in emergency procedures, leading incident response and ensuring safe environments for all facility users.
- Participated in safety audits and implementation of risk management tools to mitigate liability and ensure continuity of services.
Customer Service Representative
TransAlta Tri Leisure Centre
04.2015 - 10.2017
- Greet visitors/public, creating a welcoming and inclusive environment.
- Provide accurate, up-to-date information on local programs, events and facility hours.
- Resolve customer inquiries and complaints promptly, escalating as needed while maintaining professionalism.
- Act as the main representative during shifts, ensuring consistent communication and service standards.
- Maintain confidentiality in compliance with FOIP regulations.
- Participate in emergency drills and provide leadership during real incidents, ensuring visitor safety.
- Report and document health and safety issues, near-misses, and incidents using established procedures.
- Promote a positive safety culture by adhering to and supporting OHS policies and procedures.
- Process payments, registrations, bookings, and sales.
- Accurately complete daily cash-out and reconciliation reports; identify and report any discrepancies.
- Create reports for reconciliation and support audit readiness by ensuring proper transaction documentation.
Laborer
KarDar Services Ltd
07.2014 - 04.2015
- Maintained clean, organized work areas to enhance safety and improve overall site efficiency.
- Performed general housekeeping duties and end-of-day cleanup to mitigate hazards and support project continuity.
- Operated a variety of hand and power tools in accordance with safety protocols and job specifications.
- Conducted regular inspections of tools and equipment, reporting issues to minimize downtime and maintain operational readiness.
- Collaborated with team members to meet project deadlines and adapt to shifting priorities.
- Followed detailed instructions from supervisors to ensure consistent and accurate task completion.
- Installed engines and compressors on oil field sites, demonstrating mechanical aptitude and adherence to safety standards.
- Committed to continuous improvement by learning new techniques, tools, and job-related skills.
- Promoted a culture of safety by identifying risks and complying with all workplace safety regulations.
Oilfield Laborer
URS Flint
09.2011 - 07.2014
- Assisted with loading, unloading, and transporting materials to and from job sites, ensuring efficient site operations.
- Laid out materials and tools for daily tasks, improving crew productivity and workflow.
- Conducted routine equipment inspections, identifying and reporting maintenance issues to minimize downtime.
- Measured, threaded, and cut materials to precise specifications using hand and power tools.
- Supported the installation and repair of pipeline systems, contributing to improved system performance and reduced leaks.
- Filled and pressurized pipe systems with water and air to test for leaks and ensure integrity.
- Actively promoted site safety through daily toolbox talks and tailgate meetings, reinforcing hazard awareness and compliance.
- Reported unsafe site conditions and worked collaboratively with supervisors to resolve hazards quickly.
- Participated in safety improvement initiatives and facilitated communication between crew members and management on safety concerns.
- Maintained accurate inspection and testing records to support project documentation and compliance requirements.
- Reviewed data and followed standardized processes to identify issues and propose effective solutions.
Laborer
Sprague and Rosser
09.2009 - 09.2011
- Maintained equipment through regular cleaning and basic repairs to ensure operational efficiency.
- Enforced safety protocols to maintain a secure work environment for all team members.
- Operated machinery to fuse water lines accurately and safely.
- Set up tents and shelters to provide protection during cold weather conditions.
- Directed traffic control operations to safeguard construction personnel and the public.
- Utilized communication devices effectively to coordinate site activities and enhance safety.
Laborer
Town Of Stony Plain
05.2009 - 09.2009
- Conducted routine inspections and minor repairs on landscaping equipment to ensure optimal performance and longevity.
- Mowed lawns on a weekly basis, adjusting mower settings to accommodate different grass types and terrain.
- Emptied and cleaned grass catchers and mulching bags, ensuring efficient disposal of clippings.
- Trimmed hedges, shrubs, and greenery to maintain a neat, uniform appearance.
- Prepared soil for planting and sowing, supporting seasonal landscaping projects.
- Removed weeds, debris, and potential hazards from common areas and walkways to improve safety and accessibility.
- Loaded and unloaded equipment at job sites, ensuring tools were properly secured and maintained.
- Adhered to safety protocols, including proper lifting techniques, PPE usage, and equipment handling to prevent injuries and ensure a hazard-free work environment.
- Loaded and unloaded mowing equipment at locations.
- Ensured safety during operations by adhering to proper lifting techniques, tool usage, and protective gear requirements.
- Performed routine maintenance on mowing equipment for increased longevity and optimal performance.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Prepared soil for planting and sowing.
Education
Diploma - Accounting And Payroll Administration
CDI College
Edmonton, AB12-2015
High School Diploma -
St. Thomas Aquinas High School
Spruce Grove, AB06-2008
Skills
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook)
- Multitasking Abilities
- Time Management
- Cross-Functional Collaboration
- Teamwork and Active Listening
- Reliable and Adaptable Team Player
- Willingness to Learn
- Problem Solving
- Strategic Decision-Making
- Goal Setting and Achievement
- Knowledge of Health and Safety Procedures
- Commitment to Workplace Safety Standard
Languages
English
Certification
- COR Auditor Certificate - AMHSA - May 11, 2024 - May 11, 2027
- Standard First Aid & CPR/AED Level C - Canadian Red Cross - April 3, 2025 - April 2, 2028
- Management & Supervision Certificate - MacEwan University - November 29, 2022
- Joint Health & Safety Committees Awareness - AMHSA - February 5, 2017
- Harassment Prevention Training Certificate - Workplace Training Network - November 17, 2017
- Accident & Incident Investigation Certificate - AMHSA - November 29, 2017
- Formal Workplace Inspections Certificate - AMHSA - November 17, 2017
- Time Management Training - City of Spruce Grove - July 7, 2023
- Leadership for Safety Excellence - AMHSA - March 22, 2022
Timeline
Customer Experience Supervisor
City of Spruce Grove
10.2017 - Current
Customer Service Representative
TransAlta Tri Leisure Centre
04.2015 - 10.2017
Laborer
KarDar Services Ltd
07.2014 - 04.2015
Oilfield Laborer
URS Flint
09.2011 - 07.2014
Laborer
Sprague and Rosser
09.2009 - 09.2011
Laborer
Town Of Stony Plain
05.2009 - 09.2009
Diploma - Accounting And Payroll Administration
CDI College
High School Diploma -
St. Thomas Aquinas High School