Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Holly Hemminger

Stony Plain

Summary

Versatile and results-driven professional with a strong foundation in project support, problem-solving, and collaborative teamwork. Offers hands-on experience in construction, maintenance, and repair, backed by a proactive mindset and a commitment to quality outcomes. Recognized for adaptability, reliability, and the ability to thrive in fast-paced, physically demanding environments. Brings a fresh perspective and a consistent track record of meeting project goals with efficiency and attention to detail.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Experience Supervisor

City of Spruce Grove
10.2017 - Current
  • Represented the City and the Recreation & Culture Department professionally, aligning leadership with strategic and corporate plans, values, and key priorities (e.g. EDI, Truth and Reconciliation, Safety, Risk Management).
  • Provided strategic leadership to enhance departmental programs, services, and customer experience initiatives.
  • Collaborated cross-departmentally to align service delivery with corporate goals, including IS, Communications, OHS, and Risk Management.
  • Led development and implementation of equitable facility allocation, cost recovery strategies, and customer-centric service policies.
  • Acted as liaison between internal stakeholders and frontline teams to address service delivery gaps and policy conflicts.
  • Oversaw contracts and agreements relevant to customer service operations, ensuring compliance and updates as needed.
  • Managed scheduling and staffing to meet operational needs while ensuring compliance with employment standards.
  • Conducted performance reviews, regular team meetings, and mentorship to maintain consistent communication and team cohesion.
  • Supported training in customer service, safety procedures, corporate policies, and financial processes.
  • Responded to and resolved complex customer concerns and complaints with professionalism and empathy, escalating when appropriate.
  • Equipped frontline staff with tools, resources, and up-to-date information on city programs, services, events, and policies.
  • Built strong relationships with tenants, user groups, and community members to foster engagement and positive experiences.
  • Supported creation and implementation of marketing and communications materials, including signage and digital content.
  • Coordinated customer service support for events, programs, and facility rentals in collaboration with other city departments.
  • Ensured data, files, and administrative records were handled per legislative and corporate standards (e.g. FOIP compliance).
  • Coordinated third-party access to facilities and liaised with external agencies operating within municipal spaces.
  • Promoted a culture of safety and compliance within the team, aligning with OHS standards and corporate policies.
  • Developed and reviewed Emergency Response Plans in coordination with Facility Operations staff.
  • Trained staff and volunteers in emergency procedures, leading incident response and ensuring safe environments for all facility users.
  • Participated in safety audits and implementation of risk management tools to mitigate liability and ensure continuity of services.


Customer Service Representative

TransAlta Tri Leisure Centre
04.2015 - 10.2017
  • Greet visitors/public, creating a welcoming and inclusive environment.
  • Provide accurate, up-to-date information on local programs, events and facility hours.
  • Resolve customer inquiries and complaints promptly, escalating as needed while maintaining professionalism.
  • Act as the main representative during shifts, ensuring consistent communication and service standards.
  • Maintain confidentiality in compliance with FOIP regulations.
  • Participate in emergency drills and provide leadership during real incidents, ensuring visitor safety.
  • Report and document health and safety issues, near-misses, and incidents using established procedures.
  • Promote a positive safety culture by adhering to and supporting OHS policies and procedures.
  • Process payments, registrations, bookings, and sales.
  • Accurately complete daily cash-out and reconciliation reports; identify and report any discrepancies.
  • Create reports for reconciliation and support audit readiness by ensuring proper transaction documentation.

Laborer

KarDar Services Ltd
07.2014 - 04.2015
  • Maintained clean, organized work areas to enhance safety and improve overall site efficiency.
  • Performed general housekeeping duties and end-of-day cleanup to mitigate hazards and support project continuity.
  • Operated a variety of hand and power tools in accordance with safety protocols and job specifications.
  • Conducted regular inspections of tools and equipment, reporting issues to minimize downtime and maintain operational readiness.
  • Collaborated with team members to meet project deadlines and adapt to shifting priorities.
  • Followed detailed instructions from supervisors to ensure consistent and accurate task completion.
  • Installed engines and compressors on oil field sites, demonstrating mechanical aptitude and adherence to safety standards.
  • Committed to continuous improvement by learning new techniques, tools, and job-related skills.
  • Promoted a culture of safety by identifying risks and complying with all workplace safety regulations.

Oilfield Laborer

URS Flint
09.2011 - 07.2014
  • Assisted with loading, unloading, and transporting materials to and from job sites, ensuring efficient site operations.
  • Laid out materials and tools for daily tasks, improving crew productivity and workflow.
  • Conducted routine equipment inspections, identifying and reporting maintenance issues to minimize downtime.
  • Measured, threaded, and cut materials to precise specifications using hand and power tools.
  • Supported the installation and repair of pipeline systems, contributing to improved system performance and reduced leaks.
  • Filled and pressurized pipe systems with water and air to test for leaks and ensure integrity.
  • Actively promoted site safety through daily toolbox talks and tailgate meetings, reinforcing hazard awareness and compliance.
  • Reported unsafe site conditions and worked collaboratively with supervisors to resolve hazards quickly.
  • Participated in safety improvement initiatives and facilitated communication between crew members and management on safety concerns.
  • Maintained accurate inspection and testing records to support project documentation and compliance requirements.
  • Reviewed data and followed standardized processes to identify issues and propose effective solutions.

Laborer

Sprague and Rosser
09.2009 - 09.2011
  • Maintained equipment through regular cleaning and basic repairs to ensure operational efficiency.
  • Enforced safety protocols to maintain a secure work environment for all team members.
  • Operated machinery to fuse water lines accurately and safely.
  • Set up tents and shelters to provide protection during cold weather conditions.
  • Directed traffic control operations to safeguard construction personnel and the public.
  • Utilized communication devices effectively to coordinate site activities and enhance safety.


Laborer

Town Of Stony Plain
05.2009 - 09.2009
  • Conducted routine inspections and minor repairs on landscaping equipment to ensure optimal performance and longevity.
  • Mowed lawns on a weekly basis, adjusting mower settings to accommodate different grass types and terrain.
  • Emptied and cleaned grass catchers and mulching bags, ensuring efficient disposal of clippings.
  • Trimmed hedges, shrubs, and greenery to maintain a neat, uniform appearance.
  • Prepared soil for planting and sowing, supporting seasonal landscaping projects.
  • Removed weeds, debris, and potential hazards from common areas and walkways to improve safety and accessibility.
  • Loaded and unloaded equipment at job sites, ensuring tools were properly secured and maintained.
  • Adhered to safety protocols, including proper lifting techniques, PPE usage, and equipment handling to prevent injuries and ensure a hazard-free work environment.
  • Loaded and unloaded mowing equipment at locations.
  • Ensured safety during operations by adhering to proper lifting techniques, tool usage, and protective gear requirements.
  • Performed routine maintenance on mowing equipment for increased longevity and optimal performance.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Prepared soil for planting and sowing.

Education

Diploma - Accounting And Payroll Administration

CDI College
Edmonton, AB
12-2015

High School Diploma -

St. Thomas Aquinas High School
Spruce Grove, AB
06-2008

Skills

  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook)
  • Multitasking Abilities
  • Time Management
  • Cross-Functional Collaboration
  • Teamwork and Active Listening
  • Reliable and Adaptable Team Player
  • Willingness to Learn
  • Problem Solving
  • Strategic Decision-Making
  • Goal Setting and Achievement
  • Knowledge of Health and Safety Procedures
  • Commitment to Workplace Safety Standard

Languages

English

Certification

  • COR Auditor Certificate - AMHSA - May 11, 2024 - May 11, 2027
  • Standard First Aid & CPR/AED Level C - Canadian Red Cross - April 3, 2025 - April 2, 2028
  • Management & Supervision Certificate - MacEwan University - November 29, 2022
  • Joint Health & Safety Committees Awareness - AMHSA - February 5, 2017
  • Harassment Prevention Training Certificate - Workplace Training Network - November 17, 2017
  • Accident & Incident Investigation Certificate - AMHSA - November 29, 2017
  • Formal Workplace Inspections Certificate - AMHSA - November 17, 2017
  • Time Management Training - City of Spruce Grove - July 7, 2023
  • Leadership for Safety Excellence - AMHSA - March 22, 2022

Timeline

Customer Experience Supervisor

City of Spruce Grove
10.2017 - Current

Customer Service Representative

TransAlta Tri Leisure Centre
04.2015 - 10.2017

Laborer

KarDar Services Ltd
07.2014 - 04.2015

Oilfield Laborer

URS Flint
09.2011 - 07.2014

Laborer

Sprague and Rosser
09.2009 - 09.2011

Laborer

Town Of Stony Plain
05.2009 - 09.2009

Diploma - Accounting And Payroll Administration

CDI College

High School Diploma -

St. Thomas Aquinas High School

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Holly Hemminger