Holly Hapgood
Arnold's Cove,NL
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
15
15
years of professional experience
Work History
Cashier/Front Desk Receptionist
Jack's Pond Park (55471 NL & LAB INC.
Division 1, NL , NL
05.2010 - Current
- Followed company security procedures for handling large sums of money.
- Answered phone calls to assist customers with questions and orders.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
Manager
55471 NL & LAB INC.
Arnold's Cove, NL
01.2018 - 10.2020
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Coached, mentored and trained team members in order to improve their job performance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and trained new employees to meet job requirements.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assigned work and monitored performance of project personnel.
- Recognized by management for providing exceptional customer service.
- Managed household errands and other essential duties.
- Achieved cost-savings by developing functional solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
Cashier
Pitcher's Grocery
Arnold's Cove, NL
09.2016 - 09.2017
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
- Answered customer inquiries regarding store policies and procedures.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers promptly and responded to questions.
- Performed other duties as assigned by management.
- Built and maintained productive relationships with employees.
- Offered customers carry-out service at completion of transaction.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Learned roles of other departments to provide coverage and keep store operational.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
St. Michael's Integrated
Arnold's Cove, NL06-1996
Skills
- Product restocking
- Returns processing
- Drawer balancing
- Customer relations
- Cash handling expertise
- Point of sale operation
- Report preparation
- Complaint resolution
- Order verification
- Clear communication
- Proficient in [software]
- Ordering and stocking
- Online orders preparation
- Basic math
- Patience and empathy
- Reports and documents
- Staff mentoring
- Written and verbal communication
- Upselling techniques
- Customer service excellence
- POS systems
- Daily reporting
- Order packaging
- Customer service
- Attention to detail
- Payment collection
- Transaction handling
- Reliability and punctuality
- Inventory management
Timeline
Manager
55471 NL & LAB INC.
01.2018 - 10.2020
Cashier
Pitcher's Grocery
09.2016 - 09.2017
Cashier/Front Desk Receptionist
Jack's Pond Park (55471 NL & LAB INC.
05.2010 - Current
High School Diploma -
St. Michael's Integrated