Enterprising professional successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled in solving complicated issues and making proactive operational changes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Manager
Plain Jane Skinbar
2023.09 - 2024.04
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to incoming calls and emails, approximately 30 daily, answered questions, resolved problems, and directed clients to individuals addressing specific needs
Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Communicated with management team to achieve sales goals and track revenue
Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
Coordinated inventory management to minimize stock shortages between 2 locations and ensure product availability for customers.
Server
Alphabet City
2023.04 - 2023.09
Demonstrated strong multitasking skills by managing 5 to 10 tables simultaneously without compromising service quality
.Worked with POS system to record transactions, process payments accurately, and reconcile cash out.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Standardized Patient
University of Victoria
2021.09 - 2022.09
Assisted in training medical students by memorizing pre-determined case details and acting them out in accordance with set expectations of trainer
Identified potential areas of improvement within the examination process through careful analysis
Communicated with the examiner and trainers the expectations for the scenario and any issues that came up during the exam
Server
Felicita's Pub
2021.08 - 2022.07
Exercised focus and multitasking abilities to keep track of designated section of approximately 8 tables, and manage orders
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cultivated warm relationships with regular customers.
Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Bookings Coordinator
Ecomarine Paddle Sports Center
2018.06 - 2019.09
Coordinated with other managers to ensure operations ran smoothly and create a positive environment
Maintained accurate records of bookings, ensuring timely invoicing and payment tracking for financial accuracy.
Enhanced communication between departments for seamless event coordination and successful execution of projects.
Maintained good client relations with effective communication resolving booking issues promptly and professionally. With approximately 10 enquires per day
Managed a high volume of inbound inquiries through phone calls and emails, providing prompt responses and accurate information on availability and pricing options.
Retail Associate
Ecomarine Paddle Sports Center
2017.08 - 2019.05
Processed sales and handled payment transactions through POS system, in busy environment, reconciled daily sales at end of day.
Maintained a clean and welcoming store environment to enhance overall shopping experience for customers.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Enhanced customer satisfaction by providing personalized assistance and product recommendations using in-depth product knowledge.
Operations Assistant
Renegade Productions
2015.05 - 2017.07
.Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
Ensured accurate employee payment, meticulously auditing timesheets and resolving discrepancies for 12 employees.
Collected rent, deposits, and payments from tenants.
Managed and scheduled contract workers who completed building maintenance and upgrades.
Education
Bachelors of Fine Arts - Theatre-Acting
University of Victoria
Victoria, BC
01.2022
High School Diploma -
Kitsilano Secondary
Vancouver, BC
01.2017
Skills
Administrative Support
Multitasking and priority management
Technologically competent
Teamwork and Collaboration
Customer Service-Oriented
Problem-Solving
Meticulous attention to detail
Reliability and punctuality
Certification
Serving-It-Right Certificate
First Aid & CPR Certification
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Retail Manager
Plain Jane Skinbar
2023.09 - 2024.04
Server
Alphabet City
2023.04 - 2023.09
Standardized Patient
University of Victoria
2021.09 - 2022.09
Server
Felicita's Pub
2021.08 - 2022.07
Bookings Coordinator
Ecomarine Paddle Sports Center
2018.06 - 2019.09
Retail Associate
Ecomarine Paddle Sports Center
2017.08 - 2019.05
Operations Assistant
Renegade Productions
2015.05 - 2017.07
Bachelors of Fine Arts - Theatre-Acting
University of Victoria
High School Diploma -
Kitsilano Secondary
Serving-It-Right Certificate
First Aid & CPR Certification
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