Holly Hamilton
Vancouver,BC
Summary
Enterprising professional successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled in solving complicated issues and making proactive operational changes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Manager
Plain Jane Skinbar
09.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to incoming calls and emails, approximately 30 daily, answered questions, resolved problems, and directed clients to individuals addressing specific needs
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Communicated with management team to achieve sales goals and track revenue
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Coordinated inventory management to minimize stock shortages between 2 locations and ensure product availability for customers.
Server
Alphabet City
04.2023 - 09.2023
- Demonstrated strong multitasking skills by managing 5 to 10 tables simultaneously without compromising service quality
- .Worked with POS system to record transactions, process payments accurately, and reconcile cash out.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Standardized Patient
University of Victoria
09.2021 - 09.2022
- Assisted in training medical students by memorizing pre-determined case details and acting them out in accordance with set expectations of trainer
- Identified potential areas of improvement within the examination process through careful analysis
- Communicated with the examiner and trainers the expectations for the scenario and any issues that came up during the exam
Server
Felicita's Pub
08.2021 - 07.2022
- Exercised focus and multitasking abilities to keep track of designated section of approximately 8 tables, and manage orders
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Bookings Coordinator
Ecomarine Paddle Sports Center
06.2018 - 09.2019
- Coordinated with other managers to ensure operations ran smoothly and create a positive environment
- Maintained accurate records of bookings, ensuring timely invoicing and payment tracking for financial accuracy.
- Enhanced communication between departments for seamless event coordination and successful execution of projects.
- Maintained good client relations with effective communication resolving booking issues promptly and professionally. With approximately 10 enquires per day
- Managed a high volume of inbound inquiries through phone calls and emails, providing prompt responses and accurate information on availability and pricing options.
Retail Associate
Ecomarine Paddle Sports Center
08.2017 - 05.2019
- Processed sales and handled payment transactions through POS system, in busy environment, reconciled daily sales at end of day.
- Maintained a clean and welcoming store environment to enhance overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations using in-depth product knowledge.
Operations Assistant
Renegade Productions
05.2015 - 07.2017
- .Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Ensured accurate employee payment, meticulously auditing timesheets and resolving discrepancies for 12 employees.
- Collected rent, deposits, and payments from tenants.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
Education
Bachelors of Fine Arts - Theatre-Acting
University of Victoria
Victoria, BC01.2022
High School Diploma -
Kitsilano Secondary
Vancouver, BC01.2017
Skills
- Administrative Support
- Multitasking and priority management
- Technologically competent
- Teamwork and Collaboration
- Customer Service-Oriented
- Problem-Solving
- Meticulous attention to detail
- Reliability and punctuality
Certification
- Serving-It-Right Certificate
- First Aid & CPR Certification
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Retail Manager
Plain Jane Skinbar
09.2023 - 04.2024
Server
Alphabet City
04.2023 - 09.2023
Standardized Patient
University of Victoria
09.2021 - 09.2022
Server
Felicita's Pub
08.2021 - 07.2022
Bookings Coordinator
Ecomarine Paddle Sports Center
06.2018 - 09.2019
Retail Associate
Ecomarine Paddle Sports Center
08.2017 - 05.2019
Operations Assistant
Renegade Productions
05.2015 - 07.2017
Bachelors of Fine Arts - Theatre-Acting
University of Victoria
High School Diploma -
Kitsilano Secondary
- Serving-It-Right Certificate
- First Aid & CPR Certification
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