Holly Fakalis #269792
Scarborough,ON
Summary
Dedicated and detail-oriented Office Administrator with extensive experience in supporting school operations and liaising with diverse stakeholders, including parents, staff, media, and community members. Skilled in managing confidential information, budget oversight, and providing administrative services. Adept at crisis response coordination, policy implementation, and facilitating communication to ensure smooth functioning of the school. Seeking to leverage my expertise in administration to support the Superintendent of Education in a district-wide capacity.
Overview
11
11
years of professional experience
Work History
Office Administrator
Milne Valley Middle School
05.2023 - Current
- Maintained open lines of communication with school and community to foster positive relations and public trust.
- Welcomed incoming visitors and community members professionally and provided friendly, knowledgeable assistance. Maintained customer satisfaction with forward-thinking strategies focused on addressing staff/student/community needs and resolving concerns.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities and presented monthly reports at staff meetings.
- Coordinated communications (weekly newsletter, announcements), all financial processing
(budget, purchasing. deposits, monthly reconciliations), registration, OSRs, record keeping and other administrative functions. - Completed accurate financial reports, placed orders and organized/trained volunteers for our Nutrition program.
- Facilitated and reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions; responsible for all ministry reporting.
- Ensured daily student safety through our safe arrival program procedures.
- Familiar with TDSB policies and procedures, assist with volunteers/police checks
Acting Secretary
Milne Valley Middle School
10.2021 - 05.2023
- Provided exceptional customer service as the first point of contact for students, parents, and staff, creating a positive and welcoming atmosphere.
- Efficiently managed multi-line telephone calls, greeted visitors, and handled inquiries in a courteous manner.
- Maintained meticulous records as per TDSB procedures.
- Effectively managed incoming mail, with special attention to confidential documents.
- Maintained and updated student data in the PowerSchool Student Information System (SIS).
- Assisted parents/guardians with the registration process.
- Reported accidents/incidents in accordance with Board policies, ensured prompt communication of incidents with parents and administration.
Office Administrator
Physio-Logic Neurological Rehabilitation
04.2014 - 01.2017
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate medical records for over 300 patients.
- Managed master calendar and scheduled appointments for 9 providers based on optimal patient loads and clinician availability.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Timely and accurately report and bill for multiple insurance companies as well as WSIB.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing patients needs.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
Education
Diploma - Hospitality & Tourism Admin
Centennial College
Scarborough, ON05.2007
Skills
- Proficient in SAP, KEV, Smartfind, PowerSchool SIS, SAMS, and 1:1 Device Program
- Strong time management skills with the ability to prioritize and multitask effectively
- Exceptional interpersonal and customer service skills, fostering positive relationships with staff, students, and the public
- Deep understanding of confidentiality protocols and student safety regulations
- Advanced proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace, and Adobe Acrobat
- TDSB Compliance Training
- Experience in budget management, financial reporting, and purchasing processes
- Proven ability to handle emergency situations with professionalism and efficiency
Timeline
Office Administrator
Milne Valley Middle School
05.2023 - Current
Acting Secretary
Milne Valley Middle School
10.2021 - 05.2023
Office Administrator
Physio-Logic Neurological Rehabilitation
04.2014 - 01.2017
Diploma - Hospitality & Tourism Admin
Centennial College
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