Holly Donovan
Kingston,Canada
Overview
18
18
years of professional experience
Work History
House Cleaner
Made to Clean
Kingston, ON
08.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Emptied trashcans and transported waste to collection areas.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Washed and put away kitchen dishes, utensils and glassware.
Car Detailer
Clean up Shop
Kingston, ON
08.2023 - 09.2024
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Shined vehicle windows and windshields to remove water spots.
- Applied protective agents, including sealants, to protect surfaces.
Customer Service Representative
Showcase
Kingston, ON
03.2020 - 06.2020
- Greeted customers in a polite and professional manner to promote a positive image and to encourage repeat business
- Operated POS terminal to process cash, debit, and credit card purchases accurately
- Collaborated as a member of a team to assemble customer’s online orders for pick up
- Organized and reorganized product on shelves to allow for sufficient space for new product, so that there was sufficient product on display, and that it was neat and presentable
- Organized shipments in stock room and verified products received were accurate and corresponded to invoice
Merchandise Service Team Member
Lowes
Kingston, ON
09.2019 - 01.2020
- Communicated clearly with team members to ensure that shelves were organized and stocked according to planogram
- Swept, dusted and cleaned shelves and aisles to promote a positive shopping experience
- Responded to customer questions about product location, provided solutions to problems, and assisted them in finding further information when question was beyond the scope of the job
- Operated order picker to stock shelves and retrieve products
Merchandiser (contract)
Plant Essentials
Kingston, ON
04.2019 - 08.2019
- Worked outside in the garden center ensuring that merchandise was stocked, fronted, and priced according to planograms and store-specific merchandising standards
- Communicated and collaborated with Lowe’s associates in a friendly and professional manner in order to ensure that store needs were met
- Created visually appealing product selections that were safe, clean, and easy for customers to access
- Assisted customers to locate plants and provided recommendations on plant care
Housekeeping
Days Inn
Kingston, ON
05.2007 - 07.2007
- Dusted and cleaned office furniture, fixtures, and window sills
- Removed smudges and dirt from vertical surfaces, including doors, frames, and glass partitions
- Cleaned exterior surfaces of lighting fixtures, including glass and plastic enclosures
- Cleaned and returned vacant rooms to occupant-ready status
Education
General Arts and Science Certificate - Behavioural Psychology Focus
St. Lawrence College
Kingston, ON01.2017
Service Excellence Certificate - undefined
KEYS Job Centre
Kingston, ON01.2011
Skills
- Experience providing excellent service to internal and external customers
- Proven ability to work very well in a team environment to support company goals
- Recognized by management for being a hard-working employee with a positive attitude, who is both reliable and dependable
- Demonstrates strong communication and interpersonal skills
- Listened to clients needs and expectations for house cleaning
Languages
English
Professional Working
Timeline
House Cleaner
Made to Clean
08.2024 - Current
Car Detailer
Clean up Shop
08.2023 - 09.2024
Customer Service Representative
Showcase
03.2020 - 06.2020
Merchandise Service Team Member
Lowes
09.2019 - 01.2020
Merchandiser (contract)
Plant Essentials
04.2019 - 08.2019
Housekeeping
Days Inn
05.2007 - 07.2007
General Arts and Science Certificate - Behavioural Psychology Focus
St. Lawrence College
Service Excellence Certificate - undefined
KEYS Job Centre