Holly De Marco
KITCHENER,ON
Summary
Highly motivated and knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Looking to obtain employment in a growing, thriving company.
Overview
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Owner/General Cleaner
Top Design Cleaning
Orillia, Ontario
05.2023 - 01.2026
- Managed daily operations for a residential and commercial cleaning service.
- Developed cleaning protocols to ensure high-quality service standards.
- Supervised team members, providing training and support.
- Coordinated scheduling to optimize staff efficiency and client satisfaction.
- Ensured proper maintenance of cleaning equipment and supplies inventory.
Receptionist Coordinator
Baseline Towing
Huntsville, Ontario
06.2025 - 12.2025
- Greeted and assisted clients at the front desk of a busy towing facility.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Coordinated vehicle retrieval appointments with customers and tow truck operators.
- Maintained organized records of transactions and customer information digitally.
- Scheduled and confirmed service appointments, ensuring smooth daily operations.
- Provided administrative support to management, including filing and document preparation.
- Handled customer complaints professionally, resolving issues promptly and courteously.
- Ensured compliance with relevant regulations pertaining to customer service operations.
- Dispatched tow trucks based on weight requirements and regulations
- Monitored inventory levels for office supplies, equipment, and furniture items.
- Tracked attendance records for employees on a daily basis.
- Organized and maintained reception area, including ordering office supplies.
- Updated internal databases with new client information.
- Processed invoices, payments, and other financial transactions according to established procedures.
General Laborer
Prostar Excavation
Gravenhurst, Ontario
05.2024 - 11.2024
- Followed safety protocols to maintain a safe work environment.
- Ensured that all safety regulations were followed while working onsite.
- Operated hand and power tools for various tasks efficiently.
- Assisted in site preparation and cleanup for construction projects.
- Loaded and unloaded materials from trucks and job sites.
- Assisted tradespeople with tasks such as measuring, cutting, and preparing materials.
- Collaborated with team members to ensure project timelines were met.
- Communicated effectively with supervisors regarding daily tasks and needs.
- Participated in company training sessions to improve skills and boost process knowledge.
Education
HR & Payroll - HR And Payroll
Institution of Learning And Continuing Educations
01.2021 - 06.2022
St.Marys
Kitchener, ONSkills
- Safety compliance
- Inventory management
- Team management
- Effective communication
- Problem solving
- Reliability
- Quick learner
- Extremely versatile
Timeline
Receptionist Coordinator
Baseline Towing
06.2025 - 12.2025
General Laborer
Prostar Excavation
05.2024 - 11.2024
Owner/General Cleaner
Top Design Cleaning
05.2023 - 01.2026
HR & Payroll - HR And Payroll
Institution of Learning And Continuing Educations
01.2021 - 06.2022
St.Marys