Holly Clayton
Barrie
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Associate
Bass Pro
11.2024 - 03.2025
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Shift Leader/Bartender
The Last Class
08.2022 - 08.2024
- Improved team productivity by implementing efficient scheduling and task delegation methods
- Professionally resolved conflicts between team members, preserving strong working relationships in the process
- Collected, arranged, and inputted information into a database system
- Maintained a clean and safe work environment while ensuring all employees adhere to safety guidelines and protocols
- Ability to conduct interviews
Dental Assistant/ Receptionist
Ironwood Dental
07.2020 - 08.2021
- Scheduled appointments for new and existing customers, factoring in provider availability, and scheduling loads
- Monitored patient comfort and safety during dental procedures
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
- Contributed to office organization by maintaining accurate patient records and updating files regularly
- Maintained a clean and sterile work environment to prevent cross-contamination and infection
- Entered patient data into the computer system, adhering to strict privacy laws and maintaining a high level of accuracy
- Resolved problems, improved operations, and provided exceptional service
Receptionist/ Tour Guide
Beattie’s Distillers
05.2019 - 10.2019
- Assisted with onboarding new clients and securing paperwork completion
- Kept reception area clean and neat to give visitors a positive first impression
- Reduced incoming call response time by implementing an effective call routing system
- Maintained confidentiality of information regarding clients and company
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages
- Contributed to team success by cross-training in various administrative roles, and providing backup support when necessary
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Resolved customer problems and complaints
- Tracked important information in Microsoft spreadsheets and ran reports or generated graphs using data
Swimming Instructor/ Lifeguard
Nottawasaga Inn Resort
09.2017 - 08.2019
- Assisted with coordinating and running special events and competitions
- Provided lifeguarding services when necessary, enforcing pool rules and regulations while ensuring the safety of all patrons at the facility
- Developed strong relationships with students to foster trust and rapport, enabling more effective instruction
- Provided emergency first aid and CPR as needed
- Developed and implemented lesson plans based on individual student needs
- Utilized an effective record-keeping system for tracking customer information
- Mentored and trained new swim instructors on best practices
Education
LCLR - Law Clerk
Georgian College
Barrie, ON09.2021
High School Diploma -
Banting Memorial District High School
Alliston, ON01.2018
Skills
- Production Scheduling
- Customer service focus
- Team Leadership
- Analytical Thinking
- Goal Setting and Tracking
- Problem-Solving
- Team Motivation
- Conflict Resolution
- Reliability
- Positive Attitude
- Reliability and punctuality
- Customer service
Certification
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
- Microsoft Office Specialist (MOS) Certification
- Salesforce Certified Administrator
- CPR/AED Certification
Timeline
Retail Associate
Bass Pro
11.2024 - 03.2025
Shift Leader/Bartender
The Last Class
08.2022 - 08.2024
Dental Assistant/ Receptionist
Ironwood Dental
07.2020 - 08.2021
Receptionist/ Tour Guide
Beattie’s Distillers
05.2019 - 10.2019
Swimming Instructor/ Lifeguard
Nottawasaga Inn Resort
09.2017 - 08.2019
High School Diploma -
Banting Memorial District High School
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
- Microsoft Office Specialist (MOS) Certification
- Salesforce Certified Administrator
- CPR/AED Certification
LCLR - Law Clerk
Georgian College
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