Holly Callahan
Vancouver,Canada
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bartender
Brassneck Brewery
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
The Magnet
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Green Room Volunteer
Vancouver Folk Music Festival
07.2021 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Bartender
WISE Club
04.2016 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server/Manager
Escoba Bistro and Wine Bar
05.2005 - 08.2009
- Provided professional and knowledgeable food and wine service to clients.
- Performed opening and closing dining room duties.
- Efficiently managed a large floor staff.
- Gained a vast knowledge of wine varietals.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
Education
Bishop's College
St. John's, NL08.2000
Skills
- Efficient and communicative within a team based atmosphere
- Desire to provide excellent customer service
- Comfortable in fast paced and high stress situations
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
Languages
French
Native or Bilingual
Certification
Serving It Right
Timeline
Bartender
Brassneck Brewery
03.2024 - Current
Server
The Magnet
04.2022 - Current
Green Room Volunteer
Vancouver Folk Music Festival
07.2021 - Current
Bartender
WISE Club
04.2016 - Current
Server/Manager
Escoba Bistro and Wine Bar
05.2005 - 08.2009
Bishop's College
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