Holly Britton
Windsor,ON
Summary
Results-driven Client Services Manager with extensive experience in team management, client relations, and administrative coordination. Currently leading client care operations at Australia's largest Medical Tourism Group, I excel in delivering high-quality support to stakeholders and affiliates while managing complex client needs. Known for my interpersonal skills and ability to foster strong relationships, I am now seeking to relocate back to my town of Windsor, Ontario. I am eager to leverage my skills in a dynamic, fast-paced environment where I can contribute to organizational success, and grow professionally.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Client Services Manager & Director of Client Care
CosMediTour Medical Tourism Group
01.2018 - Current
- Oversee client relations, ensuring exceptional service and satisfaction throughout the client process
- Manage a team of client service professionals, providing training and support to enhance performance and efficiency
- Develop and implement strategies to improve client engagement and retention
- Product & service warranty claims management
- Coordinate with global affiliates and stakeholders to streamline operations and resolve issues promptly.
- Invoice & Accounts Administration
- Recruiting and Hiring
- Project Management and Initiation
- Brand Protection & High-Level Resolution Management
Medical Esthetician & Office Manager
Radin Skin Centre Dermatology & Medical Cosmetics
01.2014 - 01.2017
- Provided esthetic treatments and consultations, enhancing patient satisfaction and contributing to a high retention rate
- Primary assistant to specialist physician within dermatology clinic
- Managed daily office operations, including scheduling, patient records, and inventory control
- Supervised a team of administrative and clinical staff, ensuring compliance with medical and aesthetic standards
- Developed marketing materials and promotional strategies to attract new clients.
Medical Esthetician Intern
Canadian Beauty College
01.2013 - 01.2014
- Assisted senior estheticians in providing treatments and consultations, gaining hands-on experience in medical aesthetics
- Supported clinic operations, including patient interactions and administrative tasks
- Participated in training sessions to enhance technical skills and industry knowledge.
Hospitality Bar Tender
WFCU Recreational Complex
01.2010 - 01.2014
- Delivered excellent customer service in a fast-paced environment, handling cash and maintaining inventory
- Managed bar operations, including staff coordination and adherence to health and safety regulations.
Hospitality Service Worker
Bull n Barrel
01.2010 - 01.2014
- Provided high-quality service to patrons in a hospitality setting, contributing to a positive guest experience
- Assisted with various operational tasks, including managing reservations and addressing customer inquiries.
Education
Bachelor of Arts - Sociology, Minor Psychology
University of Windsor
Windsor, Ontario06.2013
Medical Esthetics -
Canadian Beauty College
Toronto, Ontario09.2014
Skills
- Proficient in Google Docs, Google Sheets, Gmail, Solve 360, Xero
- Experienced with multiple medical administrative and booking systems
- Strong leadership and team management abilities
- Excellent client service and communication skills
- Capable of working effectively with remote affiliates globally
- Comprehensive project initiation and management
Certification
Medical Esthetics, Canadian Beauty College
Languages
English
Professional Working
Timeline
Client Services Manager & Director of Client Care
CosMediTour Medical Tourism Group
01.2018 - Current
Medical Esthetician & Office Manager
Radin Skin Centre Dermatology & Medical Cosmetics
01.2014 - 01.2017
Medical Esthetician Intern
Canadian Beauty College
01.2013 - 01.2014
Hospitality Bar Tender
WFCU Recreational Complex
01.2010 - 01.2014
Hospitality Service Worker
Bull n Barrel
01.2010 - 01.2014
Bachelor of Arts - Sociology, Minor Psychology
University of Windsor
Medical Esthetics -
Canadian Beauty College
Medical Esthetics, Canadian Beauty College
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