Holly Bravo
Salinas
Summary
Compassionate and dedicated Medical Assistant with extensive experience at Dr. Franklyn, skilled in emotional support and medication management. Proven ability to enhance patient comfort and safety while maintaining HIPAA compliance. Recognized for implementing efficient processes that improved patient satisfaction and streamlined care delivery. Committed to providing high-quality personal care services.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Care Provider
Felicia Diaz
05.2011 - Current
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with personal hygiene, meal preparation, and medication management.
- Developed individualized care plans based on client needs and preferences.
- Coordinated with healthcare professionals to optimize client health outcomes.
- Monitored changes in client conditions, reporting updates to families and healthcare teams.
- Implemented safety protocols to enhance client security within home environments.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Organized medication and provided reminders according to schedule.
- Promoted social, emotional, and physical health through diverse activities.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Delivered high-quality personal care services that improved overall health outcomes for patients with various medical conditions or disabilities.
- Planned and cooked nutritious meals to meet specific dietary needs.
- Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Phlebotimist
Mee Memorial Hospital
06.2021 - 09.2021
- Collected blood samples from patients using venipuncture and capillary methods.
- Prepared specimens for laboratory analysis while adhering to safety protocols.
- Maintained accurate patient records and documentation of procedures performed.
- Assisted in training new staff on phlebotomy techniques and hospital protocols.
- Ensured cleanliness and organization of work area to promote efficiency.
- Provided excellent patient care by addressing concerns and ensuring comfort during procedures.
- Collaborated with healthcare team to coordinate patient blood draws efficiently.
- Followed infection control guidelines to minimize risk of contamination during collection processes.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Conducted venipuncture and other CT procedures.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Enhanced patient experience by performing blood draws quickly and efficiently.
Medical Assistant
Dr. Franklyn
03.2010 - 02.2011
- Administered patient care, including taking vital signs and documenting health histories.
- Assisted physicians with examinations and procedures, ensuring patient comfort and safety.
- Managed appointment scheduling, optimizing clinic workflow for efficiency.
- Coordinated communication between patients and medical staff to facilitate care continuity.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
Pre-Biller
American Medical Response, AMR
01.2000 - 12.2004
- Processed and verified billing statements for accuracy and compliance with regulations.
- Managed accounts receivable, ensuring timely invoicing and follow-up on outstanding payments.
- Utilized billing software to generate reports and track payment statuses efficiently.
- Collaborated with internal departments to resolve discrepancies in billing information.
- Developed streamlined procedures for handling customer inquiries related to billing issues.
- Kept all patient information secure and confidential.
- Determined proper codes for medical records and patient services.
Phlebotomist/Medical Assistant
Dr.Hawkins
01.1997 - 01.2000
- Conducted venipunctures and capillary draws, ensuring patient comfort and safety during procedures.
- Maintained accurate records of blood samples and patient information using electronic medical systems.
- Collaborated with healthcare teams to optimize phlebotomy processes and improve patient care outcomes.
- Trained and mentored junior staff on best practices for specimen collection and handling techniques.
- Implemented quality control measures to enhance the accuracy of laboratory results from collected specimens.
- Developed standard operating procedures for blood draw protocols, improving efficiency in daily operations.
- Monitored inventory levels of supplies, coordinating with suppliers to ensure availability of necessary materials.
- Led initiatives to streamline workflows, reducing wait times for patients without compromising service quality.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Adapted to diverse patient needs by employing variety of blood collection techniques.
- Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
- Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
- Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Monitored supply levels and placed orders for laboratory supplies.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Provided guidance and support to laboratory personnel.
- Performed laboratory tests to assist physicians in diagnosis.
- Administered patient assessments and collected vital signs to support clinical evaluations.
- Assisted in preparing examination rooms, ensuring compliance with safety protocols and cleanliness standards.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Assistant/Phlebotomist
Doctors On Duty
01.1995 - 01.2000
- Coordinated patient scheduling and managed appointment logistics to enhance clinic efficiency.
- Assisted in patient intake processes, ensuring accurate documentation and data entry.
- Performed basic clinical procedures, including vital signs measurement and EKG administration.
- Facilitated communication between patients and healthcare providers to improve care delivery.
- Implemented process improvements for patient flow, reducing wait times significantly.
- Monitored compliance with regulatory standards, ensuring high-quality care practices throughout the clinic.
- Performed medical records management, including filing, organizing and scanning documents.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Collected blood specimens from patients following strict safety protocols and guidelines.
- Ensured accurate labeling and documentation of samples for laboratory analysis.
- Streamlined blood draw processes to improve patient comfort and reduce wait times.
- Maintained inventory of supplies, ensuring availability of necessary equipment for procedures.
- Implemented quality control measures to enhance accuracy in sample collection and handling.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Reviewed and processed requisitions for laboratory tests.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Organized daily work based on collection priority.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Measured patient pulse oximetry.
- Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Monitored supply levels and placed orders for laboratory supplies.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Performed laboratory tests to assist physicians in diagnosis.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
GED -
Salinas Adult School
Salinas, CA12-1994
Skills
- Emotional support
- Housekeeping
- Mobility assistance
- Medication reminders
- Activity supervision
- Companionship skills
- Laundry services
- Personal care
- Housekeeping tasks
- Personal hygiene assistance
- Companionship
- Special needs care
- Basic housekeeping
- Multitasking and organization
- HIPAA compliance
- PPE usage
Certification
- Medical Assistant
- Phlebotomist
- Care Provider
- CPR
- AED
- BLS
Timeline
Phlebotimist
Mee Memorial Hospital
06.2021 - 09.2021
Care Provider
Felicia Diaz
05.2011 - Current
Medical Assistant
Dr. Franklyn
03.2010 - 02.2011
Pre-Biller
American Medical Response, AMR
01.2000 - 12.2004
Phlebotomist/Medical Assistant
Dr.Hawkins
01.1997 - 01.2000
Medical Assistant/Phlebotomist
Doctors On Duty
01.1995 - 01.2000
GED -
Salinas Adult School