Holly Boudreau
Orillia,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in alcohol beverage industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Competent employee driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Motivated employee of 17+ years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Hardworking and passionate job seeker with strong organizational skills eager to secure Assistant Manager position. Ready to help team achieve company goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated product knowledge expertise, including competitive offerings, pricing and market positioning. Customer-focused professional with a successful 17+-year career in the alcohol sector. Dynamic successful applying customer satisfaction and interpersonal skills in busy business environment.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Assistant Manager
LCBO
12.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Developed strong working relationships with staff, fostering positive work environment.
- Maintained clean, safe, and organized store environment to enhance customer experience.
Product Consultant
LCBO
04.2005 - Current
- Assisted customers with product needs and introduced new store offerings.
- Attends training to learn about new products and then shared this information with staff and customers.
- Established long term customer relationships by using effective communication and active listening skills.
- Helped identify product gaps and opportunities to improve product position in market.
- Stayed current on product, services, market, strategies and company initiatives.
- Demonstrates affective leadership when shift lead with 10+ yrs of experience.
Education
Honors - Wines And Spirits
WSET Level 2 Award in Wines And Spirits
Independent Wine Education Guild (IWEG)06.2011
Skills
- POS Systems and Ordering Platforms
- Information Updates
- Cultural Awareness
- Policy and Procedure Adherence with sound understanding of Collective Agreement
- Competent shift leader for 10 yrs
- Computer Proficiency
- Team-Oriented and Cooperative
- Administrative and Office Support
- Complex Product Knowledge
- Complaint resolution
- Health and Safety Regulations
- Employee training and Motivation
- Company program support
- Product and Service Knowledge
Certification
- Independent Wine Education Guild (IWEG) Training - 2011
- SmartServe #161202533964 12/02/2016
- Orillia First Aid Level C CPR &AED
- “Dealing with Workplace Conflict OPSEU Region 3 Educational 05/14/2022
Timeline
Assistant Manager
LCBO
12.2022 - Current
Product Consultant
LCBO
04.2005 - Current
Honors - Wines And Spirits
WSET Level 2 Award in Wines And Spirits
Languages
English
Native or Bilingual
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