Holly Boudreau
Orillia,ON
Summary
Experienced retail leader with 20+ years at LCBO, including nearly 3 years as Acting Express-C Store Manager in a high-volume, fast-changing environment. Known for building strong, adaptable teams and leading through major disruptions—labour actions, renovations, regulatory shifts, and weather emergencies—while keeping customer satisfaction and morale high. Recognized for driving sales growth, securing new licensee accounts, and leading community-focused initiatives. Committed to compliance, health & safety, and continuous staff development (LEAP Emerging Leaders Program & Pathways to Success, 2025). Ready to step into a permanent Store Manager role.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Assistant Manager
LCBO
Orillia, ON
12.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Developed strong working relationships with staff, fostering positive work environment.
- Maintained clean, safe, and organized store environment to enhance customer experience.
LCBO – Acting Express-C Store Manager
LCBO
Brechin, ON
04.2024 - 01.2026
- Led 3-4 permanent staff and seasonal hires, focusing on teamwork, morale, and development.
- Navigated the team through high-pressure disruptions (labour disruption, store closure/renovation, U.S. product removal, ice storm) while maintaining operational continuity and customer service.
- Managed scheduling, payroll, and analytics (Blue Yonder, Workday, Power BI) to optimize productivity and compliance.
- Drove sales by coaching upselling, boosting Aeroplan signups, and bringing in 3 new licensee accounts through targeted demographic analysis.
- Championed loss prevention, inventory control, and backroom organization.
- Enforced health & safety standards and managed deficiency corrections.
- Completed LEAP Emerging Leaders Program & Pathways to Success (2025); worked closely with District Manager on district priorities.
Product Consultant
LCBO
Orillia, Ontario
04.2005 - 09.2022
- Assisted customers with product needs and introduced new store offerings.
- Attends training to learn about new products and then shared this information with staff and customers.
- Established long term customer relationships by using effective communication and active listening skills.
- Helped identify product gaps and opportunities to improve product position in market.
- Stayed current on product, services, market, strategies and company initiatives.
- Demonstrates affective leadership when shift lead with 10+ yrs of experience.
Education
Honors - Wines And Spirits
WSET Level 2 Award in Wines And Spirits
Independent Wine Education Guild (IWEG)06.2011
Skills
- Team Leadership & Staff Coordination (hiring, interviews, mentoring, performance management)
- Blue Yonder Workforce Management & Workday Payroll
- Power BI Analytics & Performance Metrics
- Employee Scheduling (Union/Collective Agreement compliance)
- Customer Service Excellence & Complaint Resolution
- Health & Safety Compliance & Loss Prevention
- Inventory Management & Shrink Reduction
- Loyalty Program Monitoring (Aeroplan) & Demographic Analysis
- Upselling, Product Knowledge & Licensee Account Growth
- Operational Troubleshooting & Adaptability
Certification
- Independent Wine Education Guild (IWEG) Training - 2011
- SmartServe #161202533964 12/02/2016
- Orillia First Aid Level C CPR &AED
- “Dealing with Workplace Conflict OPSEU Region 3 Educational 05/14/2022
Timeline
LCBO – Acting Express-C Store Manager
LCBO
04.2024 - 01.2026
Assistant Manager
LCBO
12.2022 - Current
Product Consultant
LCBO
04.2005 - 09.2022
Honors - Wines And Spirits
WSET Level 2 Award in Wines And Spirits
Languages
English
Native or Bilingual