Holly Bines
St. Catharines,ON
Summary
Ambitious, career-focused job seeker, anxious to obtain a position to help launch a career while achieving company goals.
Overview
25
25
years of professional experience
Work History
Technician/Administrator
Niagara Rubber Supply
St Catharines, ON
07.2021 - Current
- Provided quotes to customers based on needs, followed through with ordering and delivering
- Maintained filing system for important documents such as contracts and invoices while monitoring office and raw material supplies and replenishing as needed.
- Trained new employees on proper use of machines, safety procedures, and job requirements.
- Inspected finished goods prior to shipment and ensured they met quality standards.
- Unloaded materials and packages from delivery trucks and reviewed contents against purchase order for accuracy.
- Used hand trucks and forklifts to unload, load and transport items.
- Measured and marked cutting lines on rubber using a ruler or tape measure while cutting to precision.
Store Manager
Goodwill Industries
Niagara Falls, ON
10.2012 - 07.2021
- Conducted daily store operations, including opening and closing procedures and cash handling, bank deposits.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees while providing mentoring and leadership for company policies and programs.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Reviewed security footage regularly for suspicious activities or theft attempts.
Store Manager
Stag Shop
St. Catharines, ON
10.2009 - 10.2012
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
Education
High School Diploma -
Stamford Collegiate
Niagara Falls, ONSkills
- Leadership Development
- Store Operations Oversight
- Cash Management
- Customer Rapport and Retention
- System troubleshooting
- Talent Recruitment and Team Training
- Works Well Under Pressure
- Attention to Detail
- Manufacturing and Distribution
- Payroll Management
- Shift Scheduling
- Loss Prevention
- Supply Ordering
REFERENCES
GOODWILL INDUSTRIES
EUELLA HINDS
289-501-8502
*
STAG SHOP
HAILEY DAVIS
289-668-7182
Timeline
Technician/Administrator
Niagara Rubber Supply
07.2021 - Current
Store Manager
Goodwill Industries
10.2012 - 07.2021
Store Manager
Stag Shop
10.2009 - 10.2012
High School Diploma -
Stamford Collegiate
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