Holly Ballez
Clovis
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed as an Assistant Manager at Dutch Bros. Proven ability to lead teams and optimize operations, while fostering positive relationships. Adept at problem-solving and time management, consistently enhancing customer experiences and achieving operational excellence.
Overview
5
5
years of professional experience
Work History
Private Nanny
O’Byrn Family
Madera, CA
04.2025 - Current
- Provided personalized childcare, ensuring safety and emotional support during daily activities.
- Developed engaging educational activities to promote cognitive and social development.
- Prepared nutritious meals tailored to dietary needs and preferences of children.
- Maintained organized schedules for children's activities, optimizing time management.
- Collaborated with parents on behavior management strategies, fostering communication and consistency.
- Built positive and nurturing environments to support child social and emotional growth.
Assistant Manager
Dutch Bros
Turlock, CA
10.2020 - 12.2024
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Trained and mentored team members on best practices and customer service protocols.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules, balancing labor costs with customer demand for efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Server
Olive Garden Restaurant
Turlock, CA
11.2023 - 05.2024
- Delivered exceptional customer service in fast-paced dining environments.
- Managed order accuracy and ensured timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation processes.
- Resolved customer complaints effectively, maintaining positive dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Science - Liberal Studies
California State University, Stanislaus
Turlock, CA12.2024
Skills
- Strong work ethic
- Exceptional customer service
- Team collaboration
- Order accuracy
- Relationship management
- Team leadership
- Problem-solving
- Time management
Timeline
Private Nanny
O’Byrn Family
04.2025 - Current
Server
Olive Garden Restaurant
11.2023 - 05.2024
Assistant Manager
Dutch Bros
10.2020 - 12.2024
Bachelor of Science - Liberal Studies
California State University, Stanislaus