Holly Amos-Keenan
Blackville
Summary
Diligent Desired Position with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
14
14
years of professional experience
Work History
Sales Associate/ Paint Expert
Blackville Home Building Center
05.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Optimized display layouts for enhanced visual appeal while simultaneously improving ease of access for customers.
- Managed paint mixing station diligently, achieving precise color matches according to customers'' specifications.
- Enhanced customer satisfaction by providing personalized color consultations and recommendations based on individual preferences.
- Exceeded sales targets consistently through proactive upselling of related products such as brushes, rollers, and primers.
- Assisted in staff training and development, imparting knowledge of paint products, techniques, and industry trends.
- Conducted regular stock audits to maintain accurate inventory levels, preventing stock-outs or overstock situations.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
Sales Associate
Betts Home Hardware
08.2019 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Hairstylist
Self Employed
04.2018 - 09.2020
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
General Laborer
JD Irving-Sawmill
05.2016 - 03.2017
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Completed tasks efficiently for timely project completion within set deadlines.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Operated heavy equipment safely to transport materials and complete tasks as required.
Receiving Clerk
Kent Building Supplies Distribution Center
03.2013 - 04.2015
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
Sales Associate
Kent Building Supplies
04.2011 - 03.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Hairstylist -
Majestany Institute
Fredericton, NB06.2018
Grade 12 -
Doaktown Consolidated High School
Doaktown, NB06.2009
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Goal oriented
- Cash handling
- Flexible schedule
- Stocking and receiving
- Product sales
- POS system operation
- Retail store operations
- Payment processing
- Inventory tracking
- Inventory control
- Order processing
- Display setup
- Friendly and outgoing
- Merchandising
Languages
English
Professional Working
Timeline
Sales Associate/ Paint Expert
Blackville Home Building Center
05.2023 - Current
Sales Associate
Betts Home Hardware
08.2019 - 05.2023
Hairstylist
Self Employed
04.2018 - 09.2020
General Laborer
JD Irving-Sawmill
05.2016 - 03.2017
Receiving Clerk
Kent Building Supplies Distribution Center
03.2013 - 04.2015
Sales Associate
Kent Building Supplies
04.2011 - 03.2014
Hairstylist -
Majestany Institute
Grade 12 -
Doaktown Consolidated High School
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