Hollie Westlake
Canmore,AB
Summary
Ambitious food and beverage attendant with proven track record of creating successful food service operations, front of house duties, managing staff, ordering and tracking supplies, opening and closing of business and following everyday duties and procedures to high standards. A natural knack for building relationships with customers and ensuring excellent service.
Overview
16
16
years of professional experience
Work History
Cafe Supervisor
Malcolm Hotel
Canmore, AB
04.2024 - Current
- Manages orders weekly
- training new staff members
- supporting the manager and staff
- organising and stocking the general store and cafe
- counting inventory monthly
- serving customers and their orders.
Café Manager
Cafe@Totness
03.2020 - Current
- Managing orders, rosters, registers & staff.
- Barista/Front of house service
- Kitchen hand/ Cook- Preparing food in services
Barista All Rounder
The Coffee Tin Mount Barker
04.2015 - 03.2020
- Preparing food & drinks, clearing tables, serving customers and cleaning at end of shift.
- Opening & closing Cafe
Bartender
Beach House Café Encounter Bay
11.2013 - 04.2015
- Serving alcoholic beverages & taking food orders
- Waitress- delivering meals to designated tables & takeaway orders
Customer service
Woolworths Victor Harbor
12.2011 - 12.2013
- Serving customers on checkouts
- Ensure stock is full and rotated
- Assisting managers in tasks
- Opening and closing of registers
Crew trainer
McDonalds Victor Harbor
06.2009 - 12.2011
- Training new employees the procedures of food & beverages
Education
McDonalds Certificate 2 in Retail, Victor Harbor
Tafe SA Certificate 2 in Hospitality, Victor Harbor
TAFE SA Food safety supervisor, Mount Barker
Skills
- Excellent knowledge and abilities in written and verbal communication
- A quick learner who focuses on listening, understanding and learning the correct procedures
- Strong skills in time management, prioritising tasks and meeting deadlines
- Outstanding customer service, always putting the customer first and having great results
- Very good at working and communicating as a team and contribute to a positive team environment
- Managing & training staff correct procedures with food safety practices, hygiene & cleaning
- Rostering staff over 7 day week
- Managing & ordering multiple suppliers Excellent with stock control
- Qualified food safety supervisor (Australian certificate)
- Qualified Barista
Personal Information
Date of Birth:
1995/04/26
References
- Julianne Westlake, Cafe@Totness, Business owner, 0435126870
- Andrew Tuckwell, Mcdonalds, Manager, 0406 266 582
- Sharon McArdle, The Coffee Tin, Owner/Manager, 0438 148 031
- Candice Reidy, Woolworths, Store Manager, 0401 826 540
- Chris Bezzina, Beach House Café, Front of house manager, 0451 949 488
Timeline
Cafe Supervisor
Malcolm Hotel
04.2024 - Current
Café Manager
Cafe@Totness
03.2020 - Current
Barista All Rounder
The Coffee Tin Mount Barker
04.2015 - 03.2020
Bartender
Beach House Café Encounter Bay
11.2013 - 04.2015
Customer service
Woolworths Victor Harbor
12.2011 - 12.2013
Crew trainer
McDonalds Victor Harbor
06.2009 - 12.2011
McDonalds Certificate 2 in Retail, Victor Harbor
Tafe SA Certificate 2 in Hospitality, Victor Harbor
TAFE SA Food safety supervisor, Mount Barker