Hollie Jacob
Calgary,Alberta
Summary
A highly organized and hard-working individual looking for a responsible position to gain practical experience.
Overview
21
21
years of professional experience
Work History
Bartender / Supervisor
New Castle Pub
Calgary, AB
04.2025 - 02.2026
- Oversaw daily bar operations, ensuring high standards of service and cleanliness.
- Trained and mentored staff on cocktail preparation and customer service excellence.
- Developed innovative drink menus to enhance customer experience and engagement.
- Managed inventory levels, placing orders to maintain optimal stock for peak hours.
- Emptied and balanced Vlt floats daily. As well as balanced the ATM.
- Was responsible for doing the cash outs for all servers and bartenders everyday .
Bartender
Sugar Showroom
09.2023 - 01.2024
- - provided efficient customer service to a demanding number of customers in a high demanding in a high intensity environment with composure.
- - upheld strict cash handling procedures.
- - developed client relationships and earned a reputation for exceeding service standard goals
- - demonstrates organization, communication, memory, friendliness and customer satisfaction under pressure.
Bartender
Rockies Tavern
10.2021 - 06.2023
- - Responsible service of alcohol standards
- - Health and hygiene protocols
- - Maintaining Tidy & Sanitary Bar Area.
Bartender / server
Beagle 14
08.2016 - 10.2018
- - Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- - Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations
- - Opening and closing duties as assigned by supervisor or manager.
Bartender
The Garage Billiards And Sports Bar
05.2014 - 10.2018
- - Demonstrate a positive attitude and energetic personality with a strong work ethic
- - Work varied shifts, including weekends and holidays
- - Greet guests in a positive, friendly manner and make them feel welcome
- - To create a good working relationship with co-workers and maintain a courteous attitude towards the management and all the employees and guests of the hotel
- - Responsible for large cash / vlt floats
- - Maintaining large sections serving parties of over a hundred people.
Bartender
Rusty Cage/ Voodoo Lounge
03.2005 - 02.2013
- - Bartended at extreme high volumes.
- - Attained great people skills. Make customers feel welcome.
- - Restock and replenish bar inventory.
- - Responsible for vlt floats
- - Stay focused on guest. Even in high volumes
Education
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Bishop Grandin
01.2002
Skills
- - Customer service
- - Problem solving
- - communication
Languages
English
Full Professional
Timeline
Bartender / Supervisor
New Castle Pub
04.2025 - 02.2026
Bartender
Sugar Showroom
09.2023 - 01.2024
Bartender
Rockies Tavern
10.2021 - 06.2023
Bartender / server
Beagle 14
08.2016 - 10.2018
Bartender
The Garage Billiards And Sports Bar
05.2014 - 10.2018
Bartender
Rusty Cage/ Voodoo Lounge
03.2005 - 02.2013
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Bishop Grandin