Hollie Hutchings
Norwich,Norfolk
Summary
Dedicated professional with proven performance in management, leadership and excellent communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Brand Specialist
Charlotte Tilbury
06.2023 - 04.2024
- Strived to achieve event sales goals, and sales per hour target.
- Created brand awareness through the sharing and demonstration of product knowledge.
- Lead by example at all times to promote the brand and deliver exceptional customer service.
- Ensured the counter/gondola is “customer ready” from open to close of business
- Maintained excellent counter hygiene standards. Cleaned display units, tools and testers throughout the day.
- Assisted with maintaining the required inventory levels to include stock counts, rotation, timely replenishment.
- Assisted in the execution of events
- Maintained consistent communication with Brand field team regarding any counter/gondola needs or concerns.
- Contributed to content creation for social media platforms to increase engagement with target audiences.
- Prepared daily end-of-day reports of findings to my manager
Assistant Counter Manager
Nordstrom
06.2022 - 06.2023
- Managed the daily operations of the Make-up counter to ensure business runs smoothly, delegating tasks to ensure team productivity.
- Established team priorities, monitored performance and offered constructive advice.
- Utilized social media and communications platforms to promote the brand and upcoming events and promotions.
- Developed loyal clientele through personalized consultations and expert product recommendations
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Prepared weekly reports summarizing sales and store activities for management review.
Beauty Department Manager
Shoppers Drug Mart
01.2020 - 03.2022
- Managed a Beauty Department within a Pharmacy store that consisted of many prestigious make-up and skin care brands, as well as a dermatologist section and a mass cosmetics section.
- Managed a small cosmetics team of 3 beauty advisors and one cosmetic merchandiser.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Conducted quality, timely performance feedback and performance appraisals.
- Collaborated closely with sales team to ensure smooth operations throughout the store, utilizing effective organizational and time management skills.
- Led and directed team members on effective methods, operations and procedures
- Minimized staff turnover through appropriate selection, training and promoted positive, healthy work relationships.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Built and maintained good relationships with brand vendors and communicated frequently.
Beauty Advisor & Cosmetic Merchandiser
Shoppers Drug Mart
09.2017 - 12.2020
- Developed and maintained strong relationships with clients to promote loyalty.
- Provided exceptional customer service, shared expert product knowledge and demonstrated custom-fit solutions.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Placed special orders, submitted online orders with a store iPad (e-clientelling) or contacted other store locations to find desired items.
- Tracked customer purchases to provide personalized recommendations based on individual interests and followed up with customers via email or phone call.
- Participated in in-store events and galas.
- Attended relevant industry seasonal trainings and workshops to stay up-to-date on the latest beauty trends.
- Performed Beauty Merchandiser procedures such as organizing promotional displays via the store standards, receiving stock, Keeping up to date with planograms, counter/bay relines, cycle counts, printing signs and labels, customer return processes, processing claims and working closely with external vendors to receive store credit.
Education
Certification In Make-up-Artistry -
The Norwich School of Beauty
Norwich07.2016
A Levels -
City Of Norwich School & College
07.2013
High School Diploma -
Wymondham High School
Norwich07.2012
Skills
- Social Media Content Creation
- Sales Strategies
- Staff Coaching
- Interpersonal Communication Skills
- Organization
- Multi-tasking
Certification
Certificate in Fashion and Photographic Make Up
Timeline
Brand Specialist
Charlotte Tilbury
06.2023 - 04.2024
Assistant Counter Manager
Nordstrom
06.2022 - 06.2023
Beauty Department Manager
Shoppers Drug Mart
01.2020 - 03.2022
Beauty Advisor & Cosmetic Merchandiser
Shoppers Drug Mart
09.2017 - 12.2020
Certification In Make-up-Artistry -
The Norwich School of Beauty
A Levels -
City Of Norwich School & College
High School Diploma -
Wymondham High School
Certificate in Fashion and Photographic Make Up
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