Hollie Davis
Bakersfield
Summary
Detailed and resourceful Office Service Specialist bringing passion, energy and creativity to workplace. Works diligently and independently to get things done quickly without sacrificing quality. Remains calm under pressure and adapts to ever-changing work environments.
Overview
11
11
years of professional experience
Work History
Office Service Specialist
Kern Behavioral Health And Recovery Services
02.2023 - Current
- Supervise Mail Services Team.
- Track Upcoming EPRs that are due.
- Monitor HR compliance report and notify supervisors of expired documents.
- Attend Meetings and complete minutes.
- Provide support to Contracts Team (Scanning and Distributing Contracts to correct parties).
- Provide support to Credentialing Team (Verification of Employment tasks, Process HR emails pertaining to certifications and licenses, assisted with credentialing approval process, Assisted with Bi-Monthly Roster process, and searched for PAVE approvals on website for pending enrollments).
- Review Returned Mail and advise Mail Staff to which Team it belongs to.
- Manage Supervisor's schedule via Outlook/Teams.
- Schedule meetings via Outlook/Teams.
- Create Meeting Agendas.
- Create Spreadsheets for studies.
- Conduct Team Meetings and Supervisions with Mail Service Staff.
Office Service Technician
Kern Behavioral Health And Recovery Services
10.2020 - 02.2023
- Received visitors at front desk by greeting, welcoming and directing them appropriately.
- Informed Clinical staff and Psychiatrists when clients arrived to their appointments.
- Scheduled client's appointments.
- Confirmed appointments with clients.
- Attend Meetings and Complete Minutes.
- Scanned documents into client's protected file.
- Provided support for incoming calls and emails from Doctors and Clients.
- Ordered Office Supplies for staff.
- Trained new staff on work processes.
- Prepared PHI Requests and distributed them via fax or mail.
- Kept track of snack inventory for clients and would replenish snacks if inventory was low.
- Kept track of monies spent in the fiscal year.
- Delivered Food Baskets to client's homes.
- Managed Doctor's and Clinical Staff's schedules.
- Received and sorted daily mail.
- Ordered office supplies and kept inventory of stock.
- Performed filing, photocopy and faxing duties.
- Ran reports for clients that no showed to appointments, Ran a report for reminder appointments, a report to see what clients have not been served in 30/60/90 days, and caseload reports for clinical staff and Psychiatrists.
Medical Billing Clerk
The Industrial Medical Group
03.2013 - 10.2020
- Processed checks by entering them into Stolas when received by mail.
- Called Insurance Companies and Employers for payment on outstanding Workers Compensation bills.
- Followed up on claim numbers.
- Received phone calls and provided work status to requesting parties.
- Provided support to Reception staff.
- Filed patients documents into charts.
- Trained Medical Billing Students during their Externship hours.
- Served as lead for staff when supervisor was out of the office.
- Kept and ran reports for daily collections log.
- Ran reports for Companies and Insurance Companies for outstanding balances.
Education
High School Diploma -
Stockdale High School
Bakersfield, CASkills
- Efficient with computers
- Efficient Word
- Efficient with Excel Spreadsheets
- Scheduling
- Positive Attitude
- File Management
- Administrative Support
- Proofreading
- Mail Handling
- Supply Management
- Meeting Planning
- Data Entry
- Customer Service
- Report Running
- Dedicated Team Player
- Meticulous Attention to Detail
- Strong Problem Solver
- Time Management
- Strategic Planning
- Resourceful
- Fast Learner
- Customer Service
- Organized
- Multi-tasking
- Dependable
Timeline
Office Service Specialist
Kern Behavioral Health And Recovery Services
02.2023 - Current
Office Service Technician
Kern Behavioral Health And Recovery Services
10.2020 - 02.2023
Medical Billing Clerk
The Industrial Medical Group
03.2013 - 10.2020
High School Diploma -
Stockdale High School
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