Holley Lopushinsky

General and task management:

• Support the implementation of changes, process improvements, and customer service enhancements.
• Coordinate inventory preparation, and participate in the count.
• Perform root cause analysis, and resolve problems.
• Provide technical expertise and leadership in problem-solving and decision-making.

People Management:

• Support team advancement through training, coaching, and feedback.
• Handle daily management, performance reviews, and discipline in consultation with management and/or human resources.
• Promote and sustain high-performance standards across the team.
• Demonstrate initiative, resilience, and leadership in fostering a collaborative, safety-conscious, and performance-driven culture.

Safety:

• Ensure compliance with safety policies, daily hazardous assessments, and participation in safety meetings.

Customer interaction:

• Actively approach customers, identify their needs, and provide detailed product information to guide their purchasing decisions.

Product expertise:

• Expertise on the features and benefits of products within assigned department, including technical specifications, and installation processes.

Sales generation:

• Effectively present product options, address customer concerns, and close sales by suggesting add-on items or services.

Project consultation:

• Assist customers with project planning, including measurements, design considerations, and potential installation options.

Order processing:

• Accurately process customer orders, including special orders, and follow up on order status.

Relationship building:

• Establish and maintain customer relationships through proactive outreach and follow-up to foster repeat business.

Display maintenance:

• Ensure product displays are well-stocked, organized, and visually appealing.

Vendor collaboration:

• Work with vendors to address product inquiries, resolve issues, and stay updated on new offerings.

• Excellent customer service and communication skills.
• Multi-tasking, which includes appointment bookings, greeting clients, and product sales.
• Top retail sales.
• Organizing and ordering inventory.
• Ordering and receiving stock.
• Keen eye for merchandising, and experience with planograms.
• Keyholder for three years.
• Inventory management.

• Show ring experience with a variety of breeds
• Champion Junior handler
• Care for multiple breeds
• Kennel care experience
• Dog grooming experienced