Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Holland Roberts

San Luis Obispo,CA

Summary

Experience Industry Management student at Cal Poly with experience in hospitality, guest services, event programming, and brand representation. Proven ability to deliver exceptional customer experiences in fast-paced environments. Seeking opportunities in sports, events, tourism, or hospitality.

Overview

3
3
years of professional experience

Work History

Brand Ambassador

Visa
San Francisco, CA
01.2026 - 06.2026
  • Delivered premium hospitality experiences at international sporting events.
  • Assisted guest check-in, wayfinding, and lounge operations.
  • Coordinated with cross-functional teams to maintain exceptional guest service.
  • Managed guest flow in fast-paced event environments.

Front Desk Concierge

Spark Yoga
San Luis Obispo, CA
05.2024 - 06.2026
  • Managed memberships, reservations, and retail transactions.
  • Delivered exceptional customer service to members and guests.
  • Supported daily studio operations and instructor readiness.
  • Resolved customer concerns professionally.

Educator

Lululemon
San Luis Obispo, CA
05.2023 - 06.2026
  • Educated guests on products through personalized recommendations.
  • Maintained visual merchandising and inventory standards.
  • Supported sales floor operations and checkout.
  • Collaborated with team to deliver an exceptional guest experience.

Event Programmer

Event Programmer
San Luis Obispo, CA
09.2025 - 12.2025
  • Designed and supported community arts programming.
  • Coordinated event logistics and visitor experiences.
  • Assisted with post-event evaluation and future planning.

Education

Bachelor of Science - Experience Industry Management

California Polytechnic State University, San Luis Obispo
San Luis Obispo, CA
06-2027

Associate of Science - Business Administration

Cuesta College
San Luis Obispo, CA
05-2025

Skills

  • Customer Service
  • Hospitality
  • Event Planning
  • Brand Representation
  • Public Speaking
  • Team Collaboration
  • Conflict Resolution
  • Retail Sales
  • Scheduling & Organization
  • Hospitality Operations

Languages

American Sign Language
Professional Working

Timeline

Brand Ambassador

Visa
01.2026 - 06.2026

Event Programmer

Event Programmer
09.2025 - 12.2025

Front Desk Concierge

Spark Yoga
05.2024 - 06.2026

Educator

Lululemon
05.2023 - 06.2026

Bachelor of Science - Experience Industry Management

California Polytechnic State University, San Luis Obispo

Associate of Science - Business Administration

Cuesta College
Holland Roberts