Holegario Melchor
San Diego
Summary
Dynamic and highly reliable professional with extensive experience at Double Tree Hotel By Hilton, excelling in customer service and multitasking. Proven ability to enhance guest experiences through tailored recommendations and efficient service. Fluent in Spanish, I effectively engage diverse clientele while maintaining a clean and organized bar environment.
Overview
7
7
years of professional experience
Work History
Bartender
Double Tree Hotel By Hilton
06.2018 - Current
- Learned drink preparation techniques and cocktail recipes under supervision.
- Assisted in maintaining cleanliness and organization of bar area.
- Supported inventory management by restocking supplies as needed.
- Engaged with customers to provide exceptional service experience.
- Collaborated with team members to ensure efficient bar operations.
- Adapted to fast-paced environment while managing multiple orders.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Delivered exceptional customer service by anticipating guest needs and providing tailored recommendations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
Wicked Chicken Wings
10.2023 - 02.2025
- Managed cash register operations, ensuring accurate transactions and effective customer service.
- Trained new cashiers on point-of-sale systems and customer interaction protocols.
- Processed payments efficiently using various payment methods, enhancing customer satisfaction.
- Resolved customer inquiries and issues promptly, maintaining store reputation for excellent service.
- Collaborated with team members to uphold store policies and promote a positive shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Macc Charter
Chula Vista, CA03-2008
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Fluency in [spanish]
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Wicked Chicken Wings
10.2023 - 02.2025
Bartender
Double Tree Hotel By Hilton
06.2018 - Current
High School Diploma -
Macc Charter
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