Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Work Availability
Work Preference
Software
Languages
Quote
Interests
Timeline
Generic

Holden Roberts

Atascadero

Summary

Dynamic Customer Success Manager with a proven track record at ZyraTalk, excelling in customer engagement and data analysis. Successfully maintained a low churn rate through proactive support strategies and effective communication. Adept at training and mentoring teams, driving customer satisfaction, and generating sales opportunities through innovative marketing initiatives.

Overview

6
6
years of professional experience

Work History

Customer Success Manager

ZyraTalk
Remote
04.2025 - Current
  • Developed custom solutions for customers based on their business objectives.
  • Analyzed customer data to identify trends, issues, and opportunities for improvement.
  • Maintained a low customer churn rate through proactive engagement and support strategies.

Field Marketing Representative

ZyraTalk
Hybrid (Remote + Travel)
01.2025 - 06.2025
  • Coordinated attendance for trade shows, conferences, and seminars to maximize outreach.
  • Developed engaging content for social media platforms including Facebook, Twitter, TikTok, Instagram, and LinkedIn.
  • Generated sales opportunities through active engagement with prospects at live events.

Leasing Manager

GMH Communities
San Luis Obispo
08.2023 - 01.2024
  • Created leasing contracts, collected rent payments, and maintained tenant records.
  • Conducted market research to identify potential tenants and rental rates.
  • Led training sessions for leasing consultants to improve sales techniques and customer service skills.

Assistant Branch Manager

Enterprise Rent-A-Car
San Luis Obispo
01.2019 - 08.2019
  • Developed strategies for increasing customer satisfaction levels and improving service quality.
  • Trained and mentored highly effective teams to meet and exceed corporate service standards.
  • Utilized various marketing strategies to increase overall branch size by more than 25%.

Education

Marketing

Washington State University
Pullman, WA
06-2017

Skills

  • Customer engagement
  • Lead generation
  • Effective communication
  • Problem solving
  • Training development
  • Customer onboarding
  • Account management
  • Staff mentoring and leadership
  • CRM software proficiency
  • Schedule management
  • Customer retention strategies
  • Client relations
  • Active listening skills
  • Time management
  • Adaptability
  • Team collaboration
  • Task prioritization
  • Analytical thinking
  • Data analysis techniques
  • Market research expertise

Accomplishments

  • GMH Communities: Appointed to the Site Level Expert (SLE) team, dedicated to rewriting the company's standard operating procedures.
  • Enterprise Rent-A-Car: Attended 7/10 monthly sales award lunches as a management trainee & management assistant before being promoted to assistant manager.
  • Washington State University: Graduated as a member of the Dean’s List.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work from home optionCareer advancementWork-life balance

Software

HubSpot

Vitally

Languages

English
Native language

Quote

The only thing permanent is impermanence.

Interests

Basketball

Camping

Hiking

Snowboarding

Timeline

Customer Success Manager

ZyraTalk
04.2025 - Current

Field Marketing Representative

ZyraTalk
01.2025 - 06.2025

Leasing Manager

GMH Communities
08.2023 - 01.2024

Assistant Branch Manager

Enterprise Rent-A-Car
01.2019 - 08.2019

Marketing

Washington State University

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Holden Roberts