Hoi Yi (Cynthia) Chan
Toronto
Summary
Sales and marketing coordinator with over 8 years in the jewelry industry, specializing in promotional design and cross-functional collaboration. Previously a Senior Front Desk Associate in hospitality, enhancing customer satisfaction and operations. Now pursuing a Diploma in Business – Marketing at Seneca Polytechnic, I’m passionate about blending marketing and customer service to create exceptional brand experiences in jewelry and hospitality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales and Marketing Coordinator
Jewelio Design Ltd
07.2015 - 11.2023
- Produced promotional content to elevate brand visibility.
- Enhanced overseas exhibition effectiveness by managing invoicing tasks and confirming price details.
- Coordinated between different teams and manufacturers to guarantee product designs adhered to customer requirements.
Senior Front Desk Service Associate
Panda Hotel
08.2012 - 06.2015
- Resolved guest concerns, enhancing customer satisfaction.
- Ensured timely resolution of issues for customers.
- Managed and optimized room distribution based on hotel occupancy data.
Public Relation Trainee (internship)
Hotel Nikko Hong Kong
07.2011 - 08.2011
- Drafted internal newsletters to support communication efforts.
- Assisted in developing promotional tools to enhance the hotel’s brand visibility.
Waitress (internship)
Hong Kong Jockey Club (Happy Valley Clubhouse)
09.2010 - 07.2011
- Provided exceptional dining experiences for club members.
- Assisted in catering services for club events, ensuring smooth operations.
Education
Diploma - Business Marketing
Seneca Polytechnic
Toronto, ON04.2025
Higher Diploma - International Hospitality Manage
Hong Kong Institute of Vocational Education (Haking Wong)
06.2012
Diploma - Hotel And Catering
Hong Kong Institute of Vocational Education (Haking Wong)
06.2011
High School Secondary Five -
Buddhist Yip Kei Nam Memorial College
06.2009
Skills
- CRM management
- Team cooperation
- Positive customer engagement
- Time management abilities
- Decision-making
- Attention to detail
- Brand awareness
- Strong multitasking
- Leadership qualities
- Documentation skill
- Customer service excellence
- Client relationship building
Accomplishments
- Seneca President's Honour List for Winter 2024, Summer 2024, and Fall 2024 (in recognition of outstanding academic achievement).
- 1st Place Team, issued by Marketplace Simulations.
Certification
- Google Analytics Certification, 2024.
- Google Ads Search Certification, 2024.
- Front Office Supervision, 2014.
- Front Desk Upselling, 2013.
Languages
Cantonese
Native or Bilingual
English
Full Professional
Mandarin
Native or Bilingual
Timeline
Sales and Marketing Coordinator
Jewelio Design Ltd
07.2015 - 11.2023
Senior Front Desk Service Associate
Panda Hotel
08.2012 - 06.2015
Public Relation Trainee (internship)
Hotel Nikko Hong Kong
07.2011 - 08.2011
Waitress (internship)
Hong Kong Jockey Club (Happy Valley Clubhouse)
09.2010 - 07.2011
High School Secondary Five -
Buddhist Yip Kei Nam Memorial College
Diploma - Business Marketing
Seneca Polytechnic
Higher Diploma - International Hospitality Manage
Hong Kong Institute of Vocational Education (Haking Wong)
Diploma - Hotel And Catering
Hong Kong Institute of Vocational Education (Haking Wong)
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