Hoi Yi Chan
Toronto,ON
Summary
A full-time student majoring in business marketing offered dedication to continuous learning and professional growth. With over 10 years of working experience in Hong Kong, strong communication skills, and a proactive approach to problem-solving were developed.
A passionate team player who is willing to embrace uncertainty with adaptability and enthusiasm.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales and Marketing Coordinator
Jewelio Design Ltd
07.2015 - 11.2023
- Designing promotional materials.
- Assisting in overseas jewelry show exhibitions.
- Collaborated with manufacturers and cross department to ensure that product designs met customer requirements.
Senior Front Desk Service Associate
Panda Hotel
08.2012 - 06.2015
- Managed customer issues and enhanced customer satisfaction.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Monitoring occupancy and adopting relative strategy to address issues
Public Relation Trainee (internship)
Hotel Nikko Hong Kong
07.2011 - 08.2011
- Supporting internal and external communication efforts by drafting internal newsletters.
- Assisting in coordinating communication tools for promotion of hotel.
Waitress (internship)
Hong Kong Jockey Club (Happy Valley Clubhouse)
09.2010 - 07.2011
- Ensuring excellent dining experiences for members, and maintaining cleanliness in dining area.
- Assisting in providing catering customer services through club events.
Education
Diploma in Business – Marketing
Seneca Polytechnic
Toronto, ONHigher Diploma in International Hospitality Manage
Hong Kong Institute of Vocational Education (Haking Wong)
Hong KongDiploma in Hotel And Catering
Hong Kong Institute of Vocational Education (Haking Wong)
Hong KongHigh School Secondary Five
Buddhist Yip Kei Nam Memorial College
Hong KongSkills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Chinese and English Word Processing
Languages
Cantonese
Native or Bilingual
English
Full Professional
Mandarin
Native or Bilingual
Certification
- Front Office Supervision - 2014
- Front Desk Upselling - 2013
Timeline
Sales and Marketing Coordinator
Jewelio Design Ltd
07.2015 - 11.2023
Senior Front Desk Service Associate
Panda Hotel
08.2012 - 06.2015
Public Relation Trainee (internship)
Hotel Nikko Hong Kong
07.2011 - 08.2011
Waitress (internship)
Hong Kong Jockey Club (Happy Valley Clubhouse)
09.2010 - 07.2011
Diploma in Business – Marketing
Seneca Polytechnic
Higher Diploma in International Hospitality Manage
Hong Kong Institute of Vocational Education (Haking Wong)
Diploma in Hotel And Catering
Hong Kong Institute of Vocational Education (Haking Wong)
High School Secondary Five
Buddhist Yip Kei Nam Memorial College
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