Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hoi Ki (Hayden) Yeung

North York,Canada

Summary

A motivated and skilled professional with 5 years of extensive experience in the in vitro diagnostic (IVD) sector, particularly within laboratory settings. Exhibits exceptional interpersonal and communication abilities, coupled with a robust understanding of technical, mechanical, and application-related aspects of diagnostic instruments. Skilled in steering complex initiatives, addressing challenges efficiently, and prioritizing a client-focused approach. Possesses a comprehensive knowledge of IT and networking, along with experience in responding to Requests for Proposals (RFPs) and a pronounced emphasis on commercial aspects.

Overview

8
8
years of professional experience

Work History

Health Information Clerk

Baycrest Hospital
Toronto, Ontario
09.2023 - 05.2024
  • Created patient medical records and maintained their confidentiality.
  • Processed requests for release of confidential medical information in accordance with HIPAA regulations.
  • Retrieved medical records for physicians, nurses, and other healthcare professionals when needed.

Service Engineer

Roche Diagnostics (Hong Kong) Limited
Hong Kong
12.2017 - 06.2022
  • Assisted customers with troubleshooting issues related to software and hardware in a timely manner.
  • Performed preventive maintenance of customer systems as per schedule.
  • Prepared detailed reports of system performance after maintenance, installation or upgrades.
  • Created user training documents, manuals and instructions for end users.
  • Collaborated closely with other departments such as sales, marketing and engineering.

Project Engineer

Vincent Medical Mfg. Co., Ltd
Hong Kong
06.2016 - 08.2017
  • Developed project plans, budgets and timelines to ensure successful completion of projects.
  • Managed resources such as equipment, materials, personnel and subcontractors to achieve project goals.
  • Reviewed blueprints, drawings and specifications for accuracy and completeness prior to construction commencement.

Education

Health Information Management -

George Brown College
05-2024

Bachelor of Science (Hons) in Biomedical Engineering -

The Hong Kong Polytechnic University
07.2016

Skills

  • Technical Support & Troubleshooting
  • Mechanical and Technical Proficiency
  • IT and Networking Knowledge
  • Time Management and Organization
  • Strong focus on meeting customer needs
  • Collaborating effectively in a team
  • On-site Instruments Installation
  • Project Management (LAS, Standalone, PVT)
  • Software upgrade and Installation
  • Roche Official cobas 8000 Installation training
  • Roche Official cobas 8000 Troubleshooting training
  • City and non-city driving

Timeline

Health Information Clerk

Baycrest Hospital
09.2023 - 05.2024

Service Engineer

Roche Diagnostics (Hong Kong) Limited
12.2017 - 06.2022

Project Engineer

Vincent Medical Mfg. Co., Ltd
06.2016 - 08.2017

Health Information Management -

George Brown College

Bachelor of Science (Hons) in Biomedical Engineering -

The Hong Kong Polytechnic University
Hoi Ki (Hayden) Yeung