Hoi Biu Ban Shum
416-333-2238
Scarborough, ON,Canada
Position Desired
Sales representative
Summary
Dynamic and detail-oriented professional, excelling in logistics coordination and customer service. Recognized for enhancing order fulfillment efficiency and maintaining accurate inventory records. Strong problem-solving skills and a commitment to teamwork drive success in fast-paced environments.
Overview
34
34
years of professional experience
Work History
Warehouse Assistant
Jim's Brother Trading Co.
12.2024 - 03.2025
- Operated forklifts and pallet jacks to efficiently move materials throughout the warehouse.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to ensure timely order fulfillment and shipping processes.
- Inspected incoming shipments for quality and accuracy, reducing discrepancies in stock levels.
- Coordinated with suppliers to resolve issues related to damaged or missing goods effectively.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Counter Staff
Kiddyland Playground
10.2022 - 02.2024
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Maintained cleanliness and organization of work areas to enhance operational efficiency and safety standards.
- Trained new staff on company policies and procedures, fostering a collaborative team environment.
- Enhanced customer satisfaction by providing friendly and efficient service.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Implemented upselling techniques to promote additional products or services, contributing to revenue growth.
Cafeteria Helper
Chartwells Company
09.2017 - 03.2020
- Assisted in food preparation and assembly for daily meal service.
- Maintained cleanliness and organization of kitchen and dining areas.
- Supported staff during peak hours to ensure efficient service delivery.
- Monitored food safety standards and adhered to sanitation protocols.
Grocery Assistant
T & T Supermarket
01.2012 - 06.2015
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Organized and restocked shelves to maintain product availability and presentation standards.
- Collaborated with team members to ensure efficient store operations and customer service.
- Monitored inventory levels, identifying discrepancies for timely replenishment orders.
- Implemented improved stock rotation practices, minimizing waste and ensuring freshness of products.
- Pleasantly greeted customers and provided prompt and courteous service.
Self Employer
Fountain Tea Shop
08.2008 - 10.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales Representative
Multiform (HK) Ltd,
05.1991 - 07.1992
- Elevated client happiness by fostering strategic connections.
- Developed strong customer relationships to enhance repeat business and client satisfaction.
- Conducted product demonstrations to educate customers on features and benefits.
Education
Certificate - Basic Airline And Travel Agency Operation Workshop
Skynet Information Employment Service Company
Scarborough, ON04.2002
Diploma - Tourism And Travel
Toronto School of Business
Toronto10.2001
Certificate - English
English Second Language Class
Scarborough & Toronto 09.1994
Certificate - Mixology (Bartending)
Ontario Chinese Restaurant & Food Service Association
Toronto06.1994
Graduate Certificate - Geography, History, Chinese Literature & Art
Hoh Fuk Tong College
Hong Kong 03.1988
Skills
- Time management
- Attention to detail
- Customer service
- Team collaboration
- Problem-solving
- Decision-making
- Customer relations
- Logistics coordination
- Basic mathematics
- Records management
- Document preparation
- Invoice preparation
- Loading and unloading
- Heavy lifting
- Order fulfillment
- Recordkeeping
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Upper intermediate (B2)
English
Intermediate (B1)
Photography, jogging, religionist and thinker
Photography, music, arts, sports, computer, religionist & thinker
Hobbies
Music, arts, sports, computer, religionist and thinker
Timeline
Warehouse Assistant
Jim's Brother Trading Co.
12.2024 - 03.2025
Counter Staff
Kiddyland Playground
10.2022 - 02.2024
Cafeteria Helper
Chartwells Company
09.2017 - 03.2020
Grocery Assistant
T & T Supermarket
01.2012 - 06.2015
Self Employer
Fountain Tea Shop
08.2008 - 10.2008
Sales Representative
Multiform (HK) Ltd,
05.1991 - 07.1992
Certificate - Basic Airline And Travel Agency Operation Workshop
Skynet Information Employment Service Company
Diploma - Tourism And Travel
Toronto School of Business
Certificate - English
English Second Language Class
Certificate - Mixology (Bartending)
Ontario Chinese Restaurant & Food Service Association
Graduate Certificate - Geography, History, Chinese Literature & Art
Hoh Fuk Tong College