Over 7 years of experience delivering government based programs, public health and finding solutions to housing, employment, and educational opportunities.
Extensive experience networking with a range of partners, non- profits and stakeholders. Familiar with social based programs, assessments, interviewing and intervention skills.
Possess strong focus on team collaboration and adaptability to changing needs. Skilled in project management, problem-solving, and effective communication. Proficient in critically analyzing data and committed to acquiring and staying up to date on programs, changing policies and procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
AISH Generalist
Government of Alberta
08.2022 - Current
Administer financial benefits for the Assured Income for the Severely Handicapped (AISH) program. Determine continued financial eligibility and provide case management to a caseload of 400 Albertans.
Commence new applicants, monitor financial reports, process documents, and provide timely customer service.
Referrals and advocacy to community resources and other financial & health based programs.
Interpret AISH policy and make decisions accordance to program legislation.
Worked on the Navigation Center project with key stakeholders to improve access to supports and services. Provided reports to working group and stakeholders to identify gaps.
Team Lead
George Spady Society
10.2021 - 07.2022
Supervised a team of five case managers, two housing outreach workers and six mobile support workers for Scattered Site Permanent Supportive Housing.
Ensured Rental Assistance Program (RAP) is submitted to funder in a timely manner.
Participate in team lead meetings with Housing First teams, Homeward Trust, service providers and representatives from Alberta Works, AISH and other external stakeholders.
System navigation, referrals, intakes and documentation.
Participate in hiring, training, and ongoing support to Program Manager.
Case Manager
George Spady Society
02.2019 - 10.2021
Caseload of 10 clients living in market housing. Responsible for ongoing needs assessment, community care plans, support information, referral and advocacy.
Assists in managing mental health, life skills and health issues. Assist in income support, AISH applications and collecting relevant documents.
Built and maintain positive relationships with EPS (police service) and external agencies to increase access to harm reduction strategies, programs and resources.
Liaise and work closely with community supports and Program Manager to ensure that there is accurate and up to date information on clients’ needs.
Administrative Support; Contact Tracer
Alberta Health Services
01.2021 - 08.2021
Provincial Population & Public Health, Communicable Disease Control Unit (temporary contract)
Responsible for contacting individuals who have tested positive or been exposed to COVID-19. Notify the contact of their exposure to COVID-19, follow a script or guidance to provide COVID-19 health education, self-isolation procedures, testing and supportive services.
Conduct wellness check-ins, assess symptoms and further contacts.
Record data in provincial database, receive lab reports and review data for quality assurance standards.
Facilitated collaboration between public health agencies and other stakeholders.
Team Lead and Recovery Coordinator at Alberta Emergency Management Agency (AEMA), Public Safety and Emergency Services, Government of AlbertaTeam Lead and Recovery Coordinator at Alberta Emergency Management Agency (AEMA), Public Safety and Emergency Services, Government of Alberta