HODAN WORSEMA
Peterborough,ON
Summary
- Results-driven and versatile Sales Associate with over 7 years of experience in diverse retail environments. Skilled in fostering strong relationships with customers and team members to drive sales and enhance customer satisfaction. Known for excellent interpersonal and communication skills, a creative approach to engaging customers, and a practical mindset focused on problem-solving and seeing tasks through to completion.
Overview
7
7
years of professional experience
Work History
Department Manager Diary & Frozen
walmart
04.2023 - Current
- Motivate and inspire staff while facilitating personal growth
- Communicate job expectations to staff
- Ensure high levels of productivity are maintained
- Set strategic long and short-term departmental goals and evaluate outcomes
- Training employees
- Delegating tasks and projects
- Actively seek to resolve any concerns.
Cashier
Sport Check
06.2024 - 07.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Overnight Merchandising Store Associate
walmart
02.2023 - 04.2023
- Building displays and Fixtures
- Reorganizing how product is displayed in our aisles
- Refreshing signage
- Identify potential merchandising opportunities and provide creative solutions
- putting out stock
- organizing the store shelves and keeping the sales floor visually appealing for customers.
E-Commerce Associate,
walmart
04.2020 - 02.2023
- Provided technical support for customers with e-commerce related issues.
- Assisted customers with product selection, ordering and payment processing via phone and email.
- Investigated customer complaints and created solutions to resolve them quickly.
- mange and lead the team during overnights.
Seasonal Associate
marks work warehouse
09.2019 - 02.2020
- Greeting customers
- Operating cash registers
- Responding to questions
- Providing outstanding customer service.
- Introducing promotions and opportunities to customers.
- Maintaining the cleanse of the store
Sales Associate
Fabric City Choice Textile
11.2018 - 05.2019
- Greeted customers
- Maintained cleanses
- Handled cash
- Cut and measured fabric
- Stocked Merchandise
Education
Associate of Arts - Fashion Arts & Business
Humber College
Toronto, ON04.2019
High School Diploma -
Adam Scott Collegiate Vocational Institute
Peterborough, ON06.2016
Skills
- Experience with microsoft word and excel
- Ability to solve client disputes effectively
- Communication - Friendly and approachable person
- Teamwork - Works effectively with others in a fast-paced environment
- Able to prioritize work to meet deadlines
- 7 years of experience in Customer Service
Timeline
Cashier
Sport Check
06.2024 - 07.2024
Department Manager Diary & Frozen
walmart
04.2023 - Current
Overnight Merchandising Store Associate
walmart
02.2023 - 04.2023
E-Commerce Associate,
walmart
04.2020 - 02.2023
Seasonal Associate
marks work warehouse
09.2019 - 02.2020
Sales Associate
Fabric City Choice Textile
11.2018 - 05.2019
Associate of Arts - Fashion Arts & Business
Humber College
High School Diploma -
Adam Scott Collegiate Vocational Institute