HODAN FARAH
Treatment coordinator
Toronto,ON
Summary
To obtain a position as a Dental assistant in a fast-paced environment where Ican utilize my skills and knowledge SUMMARYOFQUALIFICATIONS 1. Three-year experience in the dental field working both administrative and assisting 2. HARP certified + Standard First Aid &CPRcertified 3. Fluent in English + Arabic + Somalian [oral + written] 4. Highly organized, very cooperative, detail oriented, good listener, very patient and team player with excellent leadership skills 5. Excellent interpersonal and communication skills RELEVANTSKILLS 1. Responsible for ordering dental supplies and maintaining stock 2. Proficient in reception, insurance, billing, record-keeping and general office procedures 3. Track record of providing patients with information about ongoing procedures and preparing them for treatment or surgery 4. Deliver exceptional care to every patient by answering their questions compassionately 5. Sterilized and prepared all equipment needed for procedures 6. Great knowledge in Abeldent + Tracker ComputerSkills Excellent knowledge of using Microsoft Office applications including; Access, Excel and Word.
Overview
10
10
years of professional experience
Work History
Dental Treatment Coordinator
Lenga Perio
North York , ON
10.2016 - Current
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed patient referrals to other medical specialists.
- Referred patients to dental triage to treat severe or unusual symptoms or complaints.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments and handling patient inquiries.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Dental Assistant
Health One Dental
Toronto, ON
02.2014 - 09.2016
- Greeting and seating patients for DDS
- Assisted dentists with procedures such as (Root canals, Crown preps, Extractions, Grafting surgeries, Implants)
- Take & develop dental radiographs- including digital x-rays
- Sterilize and properly store dental instruments
- Order dental supplies as needed
- Assist with patient follow up questions
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared patient X-rays and images by Action for review by dentist.
Medical Lab Assistant
Dermatology Centre
Toronto, ON
10.2007 - 05.2009
- Front Desk- Billing patients
- Calling patients to confirm and book appointments
- Assisted Doctor throughout procedures- (Laser
- Hair removal, Botox,
- Acne treatment and
- Cyst removal)
Phlebotomy Technician
East YorkMedical Centre
Toronto, ON
06.2007 - 10.2007
- Drawing blood
- Administrative work-
- Calling patients & booking appointments
- Administered
- Vaccines on children
Education
Level I&II- Dental - undefined
Everest College
Medical - undefined
Medix College
Dental - undefined
LaSalle College
Skills
- Postoperative Care Instructions
- Oral Hygiene Techniques
- Procedure Support
- Oral Health Assessments
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dental Treatment Coordinator
Lenga Perio
10.2016 - Current
Dental Assistant
Health One Dental
02.2014 - 09.2016
Medical Lab Assistant
Dermatology Centre
10.2007 - 05.2009
Phlebotomy Technician
East YorkMedical Centre
06.2007 - 10.2007
Level I&II- Dental - undefined
Everest College
Medical - undefined
Medix College
Dental - undefined
LaSalle College
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