Hoda Abdulahi Mohamed
Mississauga
Summary
Proven track record in lab and customer service roles, exemplified at Lifelabs with expertise in lab equipment maintenance and exceptional problem-solving abilities. Enhanced customer satisfaction through years at no frills , as well as efficient data entry and specimen handling, showcasing punctuality and teamwork. Committed to maintaining a clean and efficient laboratory environment while ensuring accurate and reliable results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lab Asisstant
Lifelabs
04.2021 - 11.2022
- Prepared specimens for testing and analysis.
- data entry
- packing and sorting specimen with care
- Knowledge of safety protocols, including proper handling of hazardous materials and waste disposal.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- entered about 45 requisitions an hour
Customer Service Representative
No Frills
06.2018 - 08.2020
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
Education
MLAT Diploma -
Anderson College
165 Dundas St W 3rd Floor, Mississauga, ON L5B 2N609.2024
High School Diploma -
Erindale Secondary School
Mississauga, ON06.2019
Skills
Problem-solving
Punctuality
Team work
Computer skills
PPE
Lab equipment maintenance
Data entry
Handling of specimen
Discard of specimen
Customer service
Languages
English
Native or Bilingual
somali
Native or Bilingual
Certification
Basic Life Support (HCP) | Valid: 10/2024
Standard First Aid CPR/AED Level C ( Blended) | Valid: 10/2026
Timeline
Lab Asisstant
Lifelabs
04.2021 - 11.2022
Customer Service Representative
No Frills
06.2018 - 08.2020
MLAT Diploma -
Anderson College
High School Diploma -
Erindale Secondary School
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