Hoang Tuyet Trinh Le
Langford,BC
Summary
Dynamic Office Manager at Asera Dental with a proven track record in enhancing patient trust through exceptional customer service and meticulous office management. Skilled in financial record accuracy and inventory oversight, I effectively reduced no-show rates and improved billing processes, ensuring seamless clinic operations and patient satisfaction.
Overview
12
12
years of professional experience
Work History
Office Manager
Asera Dental
12.2024 - 08.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Manage accounts receivable (A/R) and ensure timely patient balance collections.
- Handle patient scheduling efficiently to optimize clinic operations.
- Provide front desk and dentist support, assisting with administrative or patient-related inquiries.
- Conduct outbound patient calls to collect outstanding balances in a professional and courteous manner.
Senior Dental Receptionist
Ridgeway Dental
12.2020 - 12.2024
- Answered telephone calls to offer office information, answer questions, recalls and direct calls to staff.
- Reduced no-show rates through timely and effective appointment reminders and confirmations.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Enhanced team efficiency by providing administrative support, including inventory management and supply ordering.
Dental Receptionist
Dr. Sam Inc
06.2016 - 12.2019
- Enhanced team efficiency by providing administrative support, including inventory management and supply ordering.
- Reduced no-show rates through timely and effective appointment reminders and confirmations.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Provided excellent customer service to create positive experiences and build patient trust.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office bookkeeping with insurance billing and patient payments.
- Processed medical insurance claims and payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Dental Receptionist
Plateau Village Dental
01.2014 - 06.2016
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered phone calls, scheduling appointments, recalls and handling patient inquiries.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
High School Diploma -
Cdi College
Surrey01-2015
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Languages
English
Vietnamese
Timeline
Office Manager
Asera Dental
12.2024 - 08.2025
Senior Dental Receptionist
Ridgeway Dental
12.2020 - 12.2024
Dental Receptionist
Dr. Sam Inc
06.2016 - 12.2019
Dental Receptionist
Plateau Village Dental
01.2014 - 06.2016
High School Diploma -
Cdi College
Cleardent system
I use mostly Cleardent software
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