Hoang Thang Mai
Summary
I am a customer-focused individual with a strong background in hospitality, culinary management, and customer service. With experience as a main chef and server, I have gained valuable communication and problem-solving skills. Currently studying Interior Design at George Brown College, I bring attention to detail, creativity, and a commitment to delivering outstanding service in every interaction.
Overview
8
8
years of professional experience
Work History
Housekeeper
Shiragiku Hotel
09.2016 - 01.2017
- Assisted international guests with inquiries, providing recommendations to enhance their stay.
- Maintained pristine room conditions and ensured timely service to guests.
- Created a welcoming environment, ensuring a positive and inclusive atmosphere for both students and parents from diverse backgrounds.
Teacher's Assistant
Apollo English Center
05.2017 - 07.2017
- Assisted with classroom maintenance, organizing books, materials, and creating a tidy and efficient learning space.
- Supported classroom activities, provided tutoring, and helped students review and improve their assignments.
- Helped grade assignments and tests, offering detailed feedback to guide student progress and learning.
- Communicated with parents, addressing concerns and providing regular updates on student growth and performance.
Server
Korean Grill House
08.2017 - 04.2018
- Provided exceptional dining experiences by anticipating customer needs, offering personalized service, and ensuring prompt attention.
- Resolved customer complaints professionally, addressing concerns efficiently to maintain a positive dining atmosphere.
- Managed table assignments during peak hours, optimizing seating arrangements to enhance efficiency and guest satisfaction.
- Worked closely with kitchen staff to ensure timely food delivery while maintaining high standards of quality and presentation.
Line Cook
Harvey
05.2018 - 02.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Sous Chef & Event Associate
Magic Oven
04.2019 - Current
- Served as one of the main chefs, preparing high-quality dishes and ensuring consistent customer satisfaction.
- Transitioned to a customer-facing role at events, selling merchandise, engaging with customers, and providing personalized service.
- Built positive relationships with customers through friendly interactions, addressing inquiries, and promoting the brand.
- Collaborated with event organizers and team members to ensure smooth operations and a memorable customer experience.
Education
Bachelor - Interior Design
George Brown College
Toronto, NoneSkills
- Relationship Building: Dedicated to building trust and rapport with customers by providing friendly, professional, and personalized service
- Conflict Resolution: Aim to address customer complaints calmly and effectively, turning challenges into opportunities to build loyalty
- Customer Engagement: Proactively identify customer needs and recommend suitable solutions or products to enhance satisfaction and retention
- Cultural Sensitivity: Experienced in working with diverse customer bases, offering tailored assistance to meet individual needs and expectations
- Languages: Proficient in English and Vietnamese; basic conversational Japanese to assist international customers when needed
- Verbal & Written: Clear and effective in conveying information, policies, and solutions to ensure customers feel valued and understood
- Active Listening: Committed to understanding customer concerns by listening attentively and asking thoughtful questions
- POS Systems: Confident in handling various point-of-sale systems to process transactions efficiently and accurately
- CRM Tools: Familiar with customer relationship management platforms to manage and follow up on customer interactions
- Digital Communication: Comfortable using email, live chat platforms, and telephony systems to assist customers effectively
- Feedback Management: Skilled in collecting, analyzing, and implementing feedback to enhance service quality
- Technical Skills: Proficient in Microsoft Office tools and POS systems; basic knowledge of graphic design software, including SketchUp, Revit, Adobe Photoshop, and Canva
- Time Management: Adept at prioritizing tasks to balance customer service with operational responsibilities, even in fast-paced environments
- Problem-Solving: Quick to assess and resolve customer concerns, ensuring minimal disruption and maximum satisfaction
- Upselling & Cross-Selling: Experienced in recommending products or services based on customer preferences to drive satisfaction and sales
- Team-Oriented: Work collaboratively with team members to deliver a seamless and exceptional customer experience
- Training Support: Contributed to onboarding new team members by demonstrating customer service best practices
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Japanese
Elementary
Timeline
Sous Chef & Event Associate
Magic Oven
04.2019 - Current
Line Cook
Harvey
05.2018 - 02.2019
Server
Korean Grill House
08.2017 - 04.2018
Teacher's Assistant
Apollo English Center
05.2017 - 07.2017
Housekeeper
Shiragiku Hotel
09.2016 - 01.2017
Bachelor - Interior Design
George Brown College
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