Hoang Phuc Nguyen
Burnaby,BC
Summary
Motivated Business Administration student with hands-on experience in fast-paced, team-based environments. Strong communicator with proven ability to follow procedures, manage time effectively, and support daily operations. Seeking an entry-level business or internship role where I can develop professional skills in administration, operations, or customer-facing business functions.
Overview
2
2
years of professional experience
Work History
Server
Pho 99 SFU
Burnaby, BC
08.2023 - Current
- Delivered customer service in a high-volume environment while maintaining accuracy and professionalism
- Used POS systems to process orders and payments efficiently
- Managed customer inquiries and resolved issues calmly
- Maintained organized workspaces and supported team efficiency
- Built positive relationships with customers and coworkers.
- Coordinated between kitchen and service staff to ensure accurate and timely order fulfillment
- Followed operational procedures to maintain quality and consistency
- Supported supervisors in managing workflow during peak hours
- Ensured compliance with food safety and workplace standards.
- Demonstrated strong attention to detail and task prioritization
Education
BBA - Strategy Analysis
Simon Fraser University
Vancouver, British Columbia04-2027
Skills
Strategic analysis
- Project management
- Customer service
- Data interpretation
- Team collaboration
- Effective communication
- Process optimization
- Conflict resolution
- Time management
- Data entry and accuracy
Relevant Coursework
- Business Communication
- Organizational Behaviour
- Financial Accounting
- Game Theory
- Business Law
- Critical thinking in business
Timeline
Server
Pho 99 SFU
08.2023 - Current
BBA - Strategy Analysis
Simon Fraser University