Hoang Khang Nguyen
Garden Grove
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Leader of the Restaurant
Phoholic
Stanton
01.2022 - Current
- Led team discussions to improve service quality, resulting in higher customer satisfaction.
- Implemented training programs that enhanced employee skills and fostered teamwork.
- Resolved customer complaints by providing effective solutions and support.
- Ensured work areas were organized and clean to meet inspection standards.
- Monitored workflow processes to identify and address areas needing improvement.
- Examined completed work to detect defects and verify conformance to specifications.
Sales Associate
Wireless Advocates
Garden Grove
01.2020 - 12.2021
- Guided customers in selecting optimal wireless products and services to meet their needs.
- Educated customers on device features and promotions.
- Processed sales transactions accurately and efficiently.
- Handled customer inquiries and resolved issues promptly.
- Facilitated product searches, provided answers to inquiries, and offered tailored product recommendations.
- Answered incoming telephone calls to provide store, products and services information.
- Showcased product features and benefits tailored to customers' requirements.
Education
Bachelor of Science - Health Care Management
California State University, Dominguez Hills
Carson, CA05-2026
Bachelor of Arts -
Santa Ana College
Santa Ana, CA06-2022
Skills
- Food safety standards
- Workflow optimization
- Customer service
- Team leadership
- Employee training
- Teamwork and collaboration
- Problem solving
- Conflict resolution
- Attention to detail
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
Leader of the Restaurant
Phoholic
01.2022 - Current
Sales Associate
Wireless Advocates
01.2020 - 12.2021
Bachelor of Science - Health Care Management
California State University, Dominguez Hills
Bachelor of Arts -
Santa Ana College