Summary
Overview
Work History
Education
Skills
SKILLS
Timeline
Generic

HOANG CAO

Vancouver,BC

Summary

I'm a highly motivated, hands-on individual who excels at problem-solving and troubleshooting. I enjoy learning new skills and systems while on the job and in my free time, allowing me to take on new challenges easily.

Overview

9
9
years of professional experience

Work History

Service Manger /Warranty Manager

Bike Rizes
07.2022 - Current
  • Provide technicians and staff members with remote and in-store training on troubleshooting, repairs, and services for e-bikes.
  • Created video instructions for customers and service partners on repairing or replacing e-bike parts.
  • Created a warranty program for business partners.
  • Collect data to identify common issues. Provide feedback and solutions to the engineering team to improve current and future designs.
  • Perform higher-level service and repair tasks to resolve complex issues, meeting customer expectations while saving business costs.
  • Successfully negotiated with Bafang to warranty parts without requiring any investigation.
  • Successfully replace every single motor part to save cost for the customer, and increase service revenue.
  • Organized the storage area at headquarters to suit the needs of the business better and to allow for more service tasks, effectively saving the business thousands in fees that would otherwise be spent on contracting local bike shops for warranty services and repairs.
  • Create and implement solutions for identified issues on current e-bike models.
  • Created a comprehensive list of services and standardized rates for easy quote creation.

E-bike Technician

Richmond E-bike
05.2021 - Current
  • Assembled, serviced, inspected, and in-depth repaired bicycles, E- bike, stand-on scooters
  • Tuned ups and repaired 1500+ E-bike and stand-on scooters
  • Installed and adjusted brake and brake pads (Drum brake; V brake; Mechanical disk brake; hydraulic disk brake)
  • Installed and adjusted gear
  • Installed, repaired and replaced equipment and accessories
  • Located and removed defective parts for skilled adjustment or repair
  • Painted bicycle frames, parts
  • Electrical welding
  • Installed conversion kit for bicycles
  • Trained new E-bike technicians
  • Assisted customers with sales of E-bikes, scooters and accessories, and discussion on labor, repair and tune-up program
  • Maintained cleanliness, safety, and efficiency of store and warehouse

Store Manager

Seven Uomo
10.2016 - 05.2017
  • Interviewed and hired prospective employees according to team needs
  • Tracked store inventory and chose the product lines based on the market and customer analysis
  • Evaluated customer feedback and complaints to locate weaknesses and improve service
  • Planned store layouts or designed displays
  • Built customer strategy
  • Trained and management salespersons

Sales Consultant

Canifa
04.2016 - 10.2016
  • Daily reports on imports and sales
  • Checking inventory and importing new goods
  • Analyzed customer needs and interests, determining appropriate products

Education

Business

Centennial College
04.2020

Finance – Banking

Finance – Business Administration University
07.2017

Skills

  • Detail Oriented
  • Manual Dexterity
  • Team player
  • Creative Problem Solving
  • Problem solving/Troubleshooting
  • People Management
  • Organization
  • Inventory Management
  • Use of Power Tools
  • Active Learner
  • Fast Learner
  • Identifying Issues

SKILLS

  • High attention to detail
  • Manual dexterity
  • Team player
  • Product knowledge and sales
  • Problem solving/Troubleshooting

Timeline

Service Manger /Warranty Manager

Bike Rizes
07.2022 - Current

E-bike Technician

Richmond E-bike
05.2021 - Current

Store Manager

Seven Uomo
10.2016 - 05.2017

Sales Consultant

Canifa
04.2016 - 10.2016

Finance – Banking

Finance – Business Administration University

Business

Centennial College

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HOANG CAO