HM Ziauddin Chowdhury
St. John's,Canada
Summary
As a graduate Student, looking forward to an opportunity in an atmosphere where I can make difference and not just be another payroll figure, with an ambitious pace and desire to scale the peaks of professional Excellence. Achieved better communication skills, customers handling and time management by working in Dollarama (St. John's Canada). Also, experienced in working as a restaurant team member (both kitchen and frontline) at Rannaghar Restaurant (St. John's Canada). I would like to join your company and take any responsibility to meet the company’s goal and adapt to a new environment and skills.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
9
9
years of professional experience
Work History
Store Associate
Dollarama
09.2024 - Current
- Provided excellent customer service by assisting shoppers with product inquiries, locating items, and handling transactions efficiently
- Handled cash and credit card transactions accurately, processed returns, and balanced cash registers at the end of shifts
- Developed strong problem-solving skills by resolving customer issues and managing difficult situations professionally
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Team Member
Rannaghar Restaurant
02.2016 - 10.2018
- Delivered exceptional customer service, effectively resolving complaints and ensuring a positive dining experience
- Collaborated closely with kitchen staff and fellow servers to maintain smooth operations during peak hours
- Greeted guests pleasantly and answered menu questions
- Managed multiple tables simultaneously also support promotional activities
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted customers in selecting merchandise best suited to needs.
Education
Bachelor Of Science - Electric And Electronic Engineering
USTC
Chittagong, Bangladesh 12.2013
Skills
- Customer service
- Effective communication
- Team collaboration
- Client service
- Product knowledge
Languages
English
Full Professional
Bangla
Native or Bilingual
Hindi
Professional Working
Availability
Saturday - 6am to 6pm
Sunday - 6am to 6pm
Monday - 6am to 4pm
Tuesday - 6am to 4pm
Wednesday - 6am to 4pm
Thursday - 6am to 4pm
Friday - 6am to 4pm
Timeline
Store Associate
Dollarama
09.2024 - Current
Team Member
Rannaghar Restaurant
02.2016 - 10.2018
Bachelor Of Science - Electric And Electronic Engineering
USTC
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