H M SHAFIQUL ISLAM

• Optimized database structures by applying best practices related to indexing, query optimization and normalization.
• Designed reports that provided meaningful information about customer engagement levels and market trends.
• Developed dashboards with interactive features that enabled users to quickly access key performance indicators.
• Provided recommendations based on statistical analysis of collected data to improve product offerings or marketing campaigns.
• Collaborated with stakeholders to define business requirements and analyzed data to develop insights.
• Developed SQL queries to extract data from various databases including Oracle, MS SQL Server and MySQL.

• Cultivated relationships with over 1200 key retailers, resulting in a 30% increase in sales.

• Identified and targeted new business opportunities, achieving 20% Revenue growth in territory sales.

• Developed tailored marketing strategies based on customer feedback and market trends.

• Consistently met and exceeded monthly sales targets by 105% through effective negotiation and closing techniques.

•Provided exceptional customer service to over 150 customers daily, ensuring a positive experience with the brand.

•Handled customer inquiries, complaints, and feedback, resulting in a 40% improvement in customer satisfaction ratings.

•Collaborated with cross-functional teams to streamline processes and improve service delivery.

•Trained new team members on best practices and company policies, enhancing overall team performance.