Systems Analyst and Software Developer with expertise in stakeholder engagement, requirement gathering, and full-stack development. Proven experience in design, testing, defect resolution, and implementing technical solutions. Strong interpersonal and communication skills with adaptability in a team environment.
Overview
17
17
years of professional experience
Work History
Capstone Project
Langara College Vancouver BC
Vancouver, BC
09.2023 - 12.2023
Collaborated with designers and development teams to create high-quality interactive web experiences.
Performed sprint planning, execution, and review within software development life cycle.
Consulted with teams and supported users throughout full life cycle of software product development.
Integrated third-party APIs into applications as needed for project requirements.
Technologies: React-native, Expo, Node.js, Firebase, Google authentication, JWT, and AWS EC2
Systems Analyst
National University Of Singapore, NUS
07.2011 - 08.2022
Worked in School of Continuing and Lifelong Education which had over 50 staff and 3000 students.
Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship
Diagnosed, rectified, analyzed, and resolved system errors and issues with precision.
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
Provided excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible
Analyzed user feedback to identify areas requiring improvement, prioritizing enhancements based on impact potential
Analyzed existing systems and databases and recommended enhancements to solve business needs
Improved business processes by analyzing system requirements and implementing effective solutions
Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved
Developed custom reports utilizing advanced analytics techniques, giving decision-makers valuable insights into business operations
Played pivotal role in meticulous backend data verification for critical operations, such as student online admissions, module registrations, and exam processing.
Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems
Maintained up-to-date knowledge of industry trends by attending conferences and participating in continuing education opportunities regularly
Proficiently managed entire software development lifecycle, from conceptualization and design through development, testing, and deployment.
Managed creation of table designs and crafted SQL scripts for table creation and updates.
Collaborated closely with Database Management and Application Server teams, facilitating seamless application creation, deployment, and server management.
Ensured efficient data integration across systems using SOAP and RESTful APIs.
Followed coding standards and guidelines established by Central IT Unit carefully, ensuring consistency and quality across projects.
Provided comprehensive user support, addressing queries and issues effectively.
Worked closely with various internal and external department units to streamline project workflows and ensure alignment with organizational goals.
Examined, validated, and enhanced data quality and accuracy from diverse sources, including databases and Excel spreadsheets, utilizing ad-hoc SQL queries, PeopleSoft Query tools, and Excel VBA.
Community Support Worker at DM Youth Services Inc; Bayshore Home Health, Southern Vancouver Island; Looten Healthcare, Ladysmith BC; VITALS, Duncan BC; Cedars of Cobble HCommunity Support Worker at DM Youth Services Inc; Bayshore Home Health, Southern Vancouver Island; Looten Healthcare, Ladysmith BC; VITALS, Duncan BC; Cedars of Cobble H