Harman Obare Mogusu
Etobicoke,Ontario
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Administrative Officer (Volunteer)
JM Law Professional Corporation
10.2023 - Current
- Provide vital administrative support to legal professionals, ensuring efficient daily operations
- Effectively manage client communication, addressing inquiries, and scheduling appointments
- Assist in the preparation and submission of immigration applications, maintaining accuracy and compliance
- Implement document management systems to organize and streamline workflows
- Collaborate with the legal team to facilitate client meetings and maintain organized schedules.
Senior Administrative Officer
Teachers Service Commission
09.2018 - 10.2023
- Organized and coordinated periodic training and capacity building for field officers and teachers
- Handled communication and inquiries from field officers via email and telephone
- Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
- Assisted in implementation and institutionalization of Teachers Performance Management
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Drafted informative reports regarding upcoming projects and required resources.
- Cultivated and strengthened customer relationships through exceptional service and proactive follow-up
- Standardized office structures and processes to promote collaboration and increased performance.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Education
Bachelor of Arts - Business Administration
University of Nairobi
Nairobi, Kenya2025
Associate of Arts - Project Management
Kenya Methodist University
Nairobi, Kenya07.2011
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong organizational and time-management skills developed through practical experience
- Excellent written and verbal communication abilities
- Familiarity with immigration laws, policies, and procedures
- Detail-oriented with a commitment to maintaining confidentiality
- Customer service and client relationship management
Languages
English (Fluent)
Full Professional
French
Limited Working
Coursework
- Business Communications
- Office Management
- Records Management
References
Available upon request
Timeline
Administrative Officer (Volunteer)
JM Law Professional Corporation
10.2023 - Current
Senior Administrative Officer
Teachers Service Commission
09.2018 - 10.2023
Bachelor of Arts - Business Administration
University of Nairobi
Associate of Arts - Project Management
Kenya Methodist University
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