Jyoti
Ottawa,ON
Summary
Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management and inventory coordination. Proven history of innovative management and detail-oriented work. History of improving food service team training, performance and satisfaction. Well-versed in assigning tasks, monitoring service and implementing plans to correct problems. Competent in batch cooking for large facilities. Adept at implementing policies, meeting health code requirements and achieving performance objectives in high-volume settings. Friendly and upbeat leader with extensive experience in food service and enthusiasm for meeting challenging targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Burrito Gringo
05.2021 - Current
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
- Increased repeat business through exceptional customer service and attention to special dietary needs or requests.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Optimized cost management by negotiating vendor contracts for food supplies, equipment, and services.
- Facilitated team collaboration through regular meetings where staff provided input on menu items, promotions, and daily specials.
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Successfully kept within budgetary constraints while maintaining high-quality ingredients and presentation through strategic procurement practices.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Established and managed team schedules and shift assignments.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Cashier
LOBLAWS COMPANIES LIMITED
11.2019 - 02.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
Education
Ontario College Graduate Certificate - Project Management
Algonquin College
Ottawa, ON06.2021
Ontario College Graduate Certificate - Environment Management And Assessment
Algonquin College
Ottawa, ON04.2020
Bachelor of Science - Medical
Guru Nanak Dev University
Amritsar, India06.2018
Skills
- Staff Leadership
- Portioning
- Kitchen Staff Coordination
- Waste Reduction
- Food Presentation
- Food Storage
- Schedule Coordination
- Inventory Management
- Food Safety Compliance
- Ordering Supplies
- Sanitation Standards
- Cost Control
- Hygiene Practices
- Staff Supervision
- Schedule Management
- Food Preparation
- Nutrition Knowledge
- Portion Control
- Cash Handling
Languages
English
Full Professional
Certification
- Enrolled in Food Handling and Safety course.
- Completed Smart Serve Certification.
Timeline
Food Service Supervisor
Burrito Gringo
05.2021 - Current
Cashier
LOBLAWS COMPANIES LIMITED
11.2019 - 02.2022
Ontario College Graduate Certificate - Project Management
Algonquin College
Ontario College Graduate Certificate - Environment Management And Assessment
Algonquin College
Bachelor of Science - Medical
Guru Nanak Dev University
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