Dedicated customer service professional with over a decade of experience in retail, optical sales, and optometry support. Proven expertise in inventory management, customer relations, and administrative support, with a background in social work. Highly skilled in managing product stock, providing styling advice, and performing pre-tests for optometric patients.
• Managed inventory, including tracking supplies and ordering materials to ensure efficient operations.
• Provided exceptional customer service, assisting patients with inquiries and scheduling appointments.
• Conducted pre-testing for patients, collecting essential data prior to optometrist exams.
• Fulfilled front-desk receptionist duties, maintaining patient records and organizing the office schedule.
• Assisted customers in selecting and purchasing glasses, providing product knowledge and styling guidance.
• Conducted inventory management for lenses and frames, ensuring all stock was organized and up-to-date.
• Performed administrative duties and handled customer inquiries, strengthening customer satisfaction.
• Delivered personalized customer service, helping clients with styling, product selection, and fitting.
• Handled cash transactions, performed stocking duties, and maintained an organized sales floor.
• Developed strong product knowledge to provide informed recommendations and boost sales
Customer Service: Skilled in assisting customers with care and professionalism in high-volume environments
Inventory Management: Experience tracking, organizing, and ordering stock to maintain optimal inventory levels
Sales & Styling: Proficient in upselling and offering styling guidance to enhance customer satisfaction
Administrative & Reception: Strong organizational skills with experience in scheduling, record-keeping, and receptionist duties
Optometric Pre-Testing: Knowledge of pre-test procedures and patient preparation for eye exams