Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
AccountManager
HIYASMIN CALICDAN

HIYASMIN CALICDAN

Toronto,ON

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

13
13
years of professional experience

Work History

Human Resource Intern - WIL Project

Lambton College
05.2024 - Current
  • Optimized business processes while developing strategic human resource plans
  • Identified potential efficiencies in HR workflows to streamline operations
  • Implemented strategies to enhance company morale and productivity.

Customer Experience Associate

Toronto Dominion Bank
08.2023 - 05.2024
  • Managed banking transactions efficiently, addressing customer needs, identifying concerns, and offering tailored solutions to boost satisfaction
  • Consistently surpassed assigned goals by over 100%, delivering timely and accurate results
  • Proactively booked and managed appointments, introducing strategic financial products that boosted revenue and contributed to meeting branch targets
  • Ensured 100% compliance with standardized operating procedures, code of conduct, and ethics, maintaining confidentiality of all customer banking transactions.

Store Manager

Eastwest Banking Corporation
08.2022 - 12.2022
  • Supervised and coordinated daily operations within the branch, ensuring compliance with banking regulations and internal policies
  • Resolved escalated customer issues to ensure customer satisfaction, addressed customer inquiries or concerns, and provided excellent customer service
  • Set and achieved sales targets for financial products and services while implementing strategies to increase branch profitability
  • Led and managed a team of banking professionals while conducting staff training and development through weekly and monthly coaching and mentoring
  • Monitored and managed branch budgets and expenses while implementing strategies to increase revenue and reduce costs
  • Generated reports on branch performance and activities while maintaining accurate records and documentation.

Branch Operations Officer

Metropolitan Bank & Trust Company
11.2017 - 07.2022
  • Oversaw and managed day-to-day branch operations, ensuring compliance with banking regulations, policies, and procedures
  • Supervised and coordinated the processing of various banking transactions, ensuring accuracy and efficiency in handling customer requests
  • Ensured adherence to compliance and risk management policies while implementing security measures to safeguard the branch and customer assets
  • Led and supervised branch staff, including tellers and customer service representatives, while conducting regular team meetings and performance evaluations
  • Managed and oversaw cash handling processes within the branch, monitoring cash levels and transactions to prevent discrepancies
  • Conducted coaching and mentoring for branch staff to enhance skills and knowledge while keeping the team informed about changes in policies and procedures.

Education

Postgraduate Certificate in Business Management - Human Resources -

Lambton College
Toronto, ON

Bachelor of Science in Business Management -

Don Mariano Marcos Memorial State University
La Union, Philippines

Skills

  • Sales: Cross-selling & Sales Techniques
  • Adaptability: Flexibility & Learning Agility
  • Customer Service: Interpersonal Skills and Problem-solving
  • Attention to Detail: Accuracy & Organizational Skills
  • Computer Literacy (Standard Office Tools): Excel, PowerPoint, Outlook, Office Forms, Word
  • Bilingual in English and Filipino (Tagalog)

Languages

English
Full Professional

Work Preference

Work Type

Part Time

Location Preference

HybridOn-Site

Important To Me

Work-life balanceCareer advancementHealthcare benefitsCompany CultureFlexible work hoursPersonal development programsWork from home option

Timeline

Human Resource Intern - WIL Project

Lambton College
05.2024 - Current

Customer Experience Associate

Toronto Dominion Bank
08.2023 - 05.2024

Store Manager

Eastwest Banking Corporation
08.2022 - 12.2022

Branch Operations Officer

Metropolitan Bank & Trust Company
11.2017 - 07.2022

Postgraduate Certificate in Business Management - Human Resources -

Lambton College

Bachelor of Science in Business Management -

Don Mariano Marcos Memorial State University

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