Hilary, Hiu Ying Shek
Vancouver,Canada
Summary
Developed strong customer service and organizational skills in retail environment, now seeking to transition into new field. Demonstrates ability to manage inventory and operate point-of-sale systems efficiently. Leverages retail experience to adapt and excel in diverse professional settings.
Overview
6
6
years of professional experience
Work History
Peer Tutor for Economics
Langara College
01.2023 - 04.2024
- Provided academic assistance such as helping students understand and master course material and clarifying challenging concepts
- Reviewed and understood course material beforehand for preparing the tutor sessions
- Developed strategies for students to improve their study habits and academic performance
- Fostered a positive and supportive learning environment
Assistant Manager, Sales Administration
Cocoa Oriental Network Limited
12.2020 - 04.2021
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications
- Monitored office inventory to maintain supply levels
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments
- Prepared detailed spreadsheets of weekly and monthly sales statistics and expenses
- Organized and maintained documents, files and records
Private Tutor
Self-employed
09.2018 - 04.2020
- Engaged students and made lessons entertaining to hold interest and encourage learning
- Answered email message and telephone calls to provide quick assistance
- Coached tutees in study skills, note-taking, organization and time management
- Assisted students in finding useful study methods to enhance academic performance
Store Assistant
Pinko
07.2018 - 02.2019
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Welcomed customers and helped with browsing and purchasing needs
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
Education
Bachelor of Arts - Journalism And Communication
Hong Kong Shue Yan University
Hong KongDiploma of Arts And Science - Commerce
Langara College
Vancouver, None05-2024
Skills
- Basic Window and Mac OS Application
- Basic MS Office, Internet Tools Application
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Peer Tutor for Economics
Langara College
01.2023 - 04.2024
Assistant Manager, Sales Administration
Cocoa Oriental Network Limited
12.2020 - 04.2021
Private Tutor
Self-employed
09.2018 - 04.2020
Store Assistant
Pinko
07.2018 - 02.2019
Bachelor of Arts - Journalism And Communication
Hong Kong Shue Yan University
Diploma of Arts And Science - Commerce
Langara College
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