HITOMI GRUENBERG
Huntigton Beach
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Diligent worker with strong background in real estate transactions and client relations. Successfully facilitated numerous property sales, ensuring seamless processes from listing to closing. Demonstrated expertise in market analysis and negotiation, consistently achieving client satisfaction through clear communication and strategic planning.
Overview
34
34
years of professional experience
Work History
Real Estate Agent
Johnhart Realty
08.2024 - Current
- Mentored new agents in sales techniques and customer relationship management systems.
- Cultivated relationships with clients, fostering long-term loyalty and repeat business opportunities.
- Streamlined administrative processes, improving response times for client inquiries and listings.
- Analyzed market trends to advise clients on investment opportunities and property values.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
Real Estate Agent
Coldwell Banker
06.2021 - 01.2024
- Negotiated purchase agreements and sales contracts to maximize client satisfaction.
- Conducted comprehensive market analyses to determine competitive pricing strategies.
- Developed tailored marketing plans utilizing digital platforms to enhance property visibility.
- Guided clients through complex transactions, ensuring compliance with local regulations.
Guest Service Agent
Hilton Hotel
11.2022 - 05.2024
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed check-in and check-out processes efficiently, ensuring smooth guest arrivals and departures.
Sales Professional, Sales Executive
HGV
01.2018 - 02.2020
- Positive and upbeat, able to connect with customers, maintain documentation and exceed quotas
- Maintain solid revenue streams by keeping open lines of communication with established and potential customers
- Prospect for new business continuously while capitalizing on emerging sales opportunities
- Customer relations Product demonstration Troubleshooting techniques
- Written communication Time management Detail oriented, Delivered polished and professional sales presentations to individual clients and groups
- Highlighted products with creative and engaging merchandise displays
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
- Collaborated with team members to meet daily demands and handle challenging projects
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Maintained full compliance with legal, health, and safety regulations
- Troubleshot problems and developed successful solutions.
Financial service representitive
Wyndham vacation resorts
12.2015 - 12.2017
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
- Completed inquiries and followed up with customers to share findings and offer solutions
- Resolved issues based on thorough investigations of concerns
- Updated records with all interactions and customers transactions
- Met inbound customer needs while maintaining strict performance targets.
Online Retailer
Dress Plan
01.2005 - 03.2014
- Created website and updated occasionally to attract customers
- Inventory control in order to maximize the profit
- Prompt customer service to satisfy customers needs
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Monitored and evaluated sales performance to make informed decisions and improve results.
International Flight Attendant
Japan Airlines
05.1992 - 02.2002
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Ensured safety and comfort of customers onboard aircraft.
Education
Bachelor of Arts - Business
Kumamoto Univercity of Commerce
Kumamoto, Japan03.1992
Skills
- Public Relations
- Sales Goals
- Customer Relationship Management
- Product and Service Knowledge
- Active Listening Skills
- Effective Customer Communication
- Customer Support
- Operational Efficiency
- Client relationship management
- Market analysis
- Contract negotiation
- Sales strategy development
- Customer service excellence
- Real estate marketing
- Transaction management
- Regulatory compliance
- Communication skills
- Problem resolution techniques
- Highly professional
- Negotiation
Accomplishments
- March 1992BA
- Kumamoto University of Commerce, Kumamoto, Kumamoto, Japan
Languages
Japanese
Native or Bilingual
Korean
Limited Working
Timeline
Real Estate Agent
Johnhart Realty
08.2024 - Current
Guest Service Agent
Hilton Hotel
11.2022 - 05.2024
Real Estate Agent
Coldwell Banker
06.2021 - 01.2024
Sales Professional, Sales Executive
HGV
01.2018 - 02.2020
Financial service representitive
Wyndham vacation resorts
12.2015 - 12.2017
Online Retailer
Dress Plan
01.2005 - 03.2014
International Flight Attendant
Japan Airlines
05.1992 - 02.2002
Bachelor of Arts - Business
Kumamoto Univercity of Commerce