Summary
Overview
Work History
Education
Skills
Timeline
Generic

HITIKSHA PATEL

Surrey,BC

Summary

A Professional, experienced, and well managed individual seeking job in well professional managed company in which I can achieve company's goal and improve my skills.

3+ years of administrative experience of working with wide variety of administrative tools i.e., Microsoft SharePoint, Microsoft Office tools, Microsoft Visio etc.

4+ Years managing and leading team of associates

Overall 1 year experience in Operations

Excellent communication skills - both written and oral; attentive listening abilities

Strong organizational skills; result oriented and proactive; incorporated problem- solving capability, Consistent and quick learner; ability to learn from mistakes

Commitment towards assignment and the organization, Experienced managing schedules and provide weekly finance reports using Microsoft Excel, Proven working experience of advance Microsoft excel tools i.e. Pivot Tables, VBA Macros, Slicers and advance excel formulas Experienced in Technical writing and documentation, Expertise in dealing with customer conflicts and handling customer complaints, Self-taught and work in team attitude in solving any complex problem that one can face on the job, Experienced in working under pressure and have ability to multitask, Front end knowledge of the advance reporting tools. Strong organizational skills; result oriented and proactive; incorporated problem-solving capability, Consistent and quick learner; ability to learn from mistakes. Proficient and working experience in MS Office tools (Outlook, Word, Excel, PowerPoint, and Access).

Overview

9
9
years of professional experience

Work History

Customer Service Account Representative

BC Hydro
06.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Negotiated contract terms with clients, securing favorable outcomes for both parties involved.
  • Coordinated the successful resolution of escalated complaints through close collaboration with other departments.
  • Managed high-volume accounts while maintaining exceptional attention to detail and accuracy.
  • Facilitated strong client relationships with clear communication and timely followups.
  • Collaborated with cross-functional teams to resolve complex customer issues, resulting in higher retention rates.
  • Clearly communicating company values and updating clients on any new products, programs, or marketing initiatives
  • Consistently achieving monthly or quarterly targets
  • Proactively maintaining communication channels with clients via phone, email, or face-to-face meetings
  • Accessing company CRM and SAP systems to access analytics about customers and contracts to create reports for senior leadership
  • Onboarding new clients to help them understand the full suite of company products, programs, and services
  • Acting as the point of contact if clients have any issues and helping them work through problems
  • The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
  • Developed a reputation among clients as a knowledgeable resource who is always willing to help find solutions.
  • Conducted regular account reviews to identify areas of improvement and optimize service delivery.

Operations Advisor

Tesla Motors
03.2023 - 05.2024
  • Work closely with other employees to ensure a smooth transition for customers to the delivery appointment
  • Working with lending documents, along with duckling credit documentation requirements
  • Demonstrate mastery of presentation, sales, and delivery of the entire Tesla ecosystem
  • Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy
  • Maximize Tesla scheduling service schedule for deliveries
  • Maintenance of store facilities: ordering supplies, work orders, communication with suppliers
  • Maintain the store's vehicle fleet: coordination of services, management of allocation
  • Maintain brand and EHS standards, escalate feedback or adjustments to local team
  • Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment
  • Demonstrate mastery of presenting, selling, and delivering the entire Tesla eco-system
  • Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy
  • Maximizing Tesla Scheduling Service calendar for drives and delivery
  • Maintaining store facilities: supplies ordering, work orders, vendor communication
  • Maintaining store fleet: coordinating service, allocation management
  • Maintaining brand and EHS standards, cascading feedback or adjustments to local team
  • Negotiated contracts with vendors, securing favorable terms that benefited the organization''s bottom line.
  • Implemented changes based on feedback from internal audits or reviews, creating a more efficient operation overall.
  • Enhanced customer satisfaction with timely responses to inquiries and resolution of issues.
  • Implemented quality control measures that led to a reduction in errors and improved product consistency.
  • Conducted thorough analyses of operations to identify areas for improvement and recommend solutions.

Customer Service Representative

Sitel
07.2021 - 02.2022
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Managing a team of junior customer service representatives
  • Ensure customer satisfaction and provide professional customer support

Shift Supervisor

SUBWAY
08.2019 - 06.2021
  • Generate weekly inventory report and close the accounts by preparing revenue, cash flow and bank reconciliation reports
  • Maintain records of inventory, wastages and all the maintenance expenses, and deliver reports as outlined in the SUBWAY Operations Manual
  • Supervise other employees and makes sure that food quality and hygiene is maintained
  • Remain present and ensure smooth monthly inspection by SUBWAY authorities
  • Ensure to check the product quality and taking temperatures of the product
  • Communicate changes of food preparations formulas, standards, etc
  • To staff and ensure that quality standards are met
  • Ensure that all local and national health and food safety codes are maintained, and company safety and security policy are followed
  • Maintain proper restaurant appearance including cleanliness and stocking of supplies
  • Other duties as required/imposed

Cashier/Front desk

Home Depot
02.2018 - 02.2019
  • Provide customer service
  • Handle the online orders and processing of Orders
  • Answering questions about goods, and assisting in making purchase decision
  • Operating the Cash Registers
  • Maintaining Records regarding rental of tools
  • Performing Stocking, organizing and Cleaning duties as needed
  • Maintaining Sales Floor Appearance

Records Management Assistant

GSFC limited
06.2015 - 08.2017
  • Performing research and identifying sources of information under guidance of project team
  • Monitoring the filling activities and scheduling information of records
  • Maintaining the client's needs through documentation and record procedure
  • Provide guidance to staff and oversees management practices are followed
  • Researches, creates and maintain electronic records including scanning and printing
  • Organize reports, invoices and contracts
  • Performs a variety of website maintenance duties
  • Answer and direct phone calls, organize and schedule appointments
  • Update and maintain office policies and procedure
  • Performs other minor duties related to admin
  • Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
  • Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.

Education

Post Graduation - International Business Management

Lambton College
Mississauga, ON
05.2019

Bachelors of Business - management administration with IT management

University of Sardar Patel
Anand,Gujarat
05.2017

Skills

  • MS Word
  • MS Excel
  • MS Outlook
  • MS PowerPoint
  • Microsoft SharePoint
  • HTML
  • JavaScript
  • File Management
  • Network Management
  • Drive Management
  • Payment Processing
  • De-Escalation Techniques
  • Follow-up skills
  • Complaint Handling
  • Call center experience
  • Customer Focus
  • Customer Relationship Management (CRM)
  • Call Center Operations
  • Sales expertise
  • Customer Education
  • Stock management
  • Order Processing

Timeline

Customer Service Account Representative

BC Hydro
06.2024 - Current

Operations Advisor

Tesla Motors
03.2023 - 05.2024

Customer Service Representative

Sitel
07.2021 - 02.2022

Shift Supervisor

SUBWAY
08.2019 - 06.2021

Cashier/Front desk

Home Depot
02.2018 - 02.2019

Records Management Assistant

GSFC limited
06.2015 - 08.2017

Post Graduation - International Business Management

Lambton College

Bachelors of Business - management administration with IT management

University of Sardar Patel
HITIKSHA PATEL